Forum Discussion

New Novice

2 months ago

Solved

Account Verification

I started up Battlefield 6 on my Xbox Series X and got child account verification message. I didn't get a solution chatting with Microsoft and EA support. I decided to unlink my Xbox account and link it again to see if it would reset some setting. When I tried to link my account I got a message saying my account is linked to an EA account with an EA email address. I tried EA support again and was told to download the EA app on my computer. Then log in through Xbox and go from there. When I tried to log in I got a message saying to verify my child account. I do not get that message when logging in through the browser. The support agent wouldn't tell me how logging in with the app would fix my issue. Does anyone know how I can get my Xbox account unlinked from whatever EA account it's currently linked to?

xbox

EA_Aljo
2 months ago
Hi there. I'm sorry to say, you'll need to contact an advisor again for help with this. Please use the 'Contact us' button at the bottom of this page to open a case. Thanks!

3 Replies

EA_Aljo
Community Manager
2 months ago
Hello. The best I can recommend is to try contacting an advisor again. If you can pass account ownership verification, they should be able to help with this. Unfortunately, without verifying you own the account, they won't be able to resolve this.
0c425cc59f34514d
New Novice
2 months ago
This is still unsolved and I have more information to provide. EA support won't unlink my Xbox account from the EA account it's currently linked to because I don't have access to it. It is a child account that I never created and would never have had a reason to. I don't know how my Xbox account got linked to this EA account or when it got linked to it. I don't have the email or ID for the child account so support won't do anything to help. I wasted so many hours talking to support and will never buy another EA game.
EA_Aljo
Community Manager
2 months ago
Hi there. I'm sorry to say, you'll need to contact an advisor again for help with this. Please use the 'Contact us' button at the bottom of this page to open a case. Thanks!