Forum Discussion

Amadesxxx's avatar
Amadesxxx
New Novice
13 hours ago

Authorization

Hello, i have problem with my Battlefield 6 game on my PlayStation. Game suddenly wants me to authorize with unknown email. So i can't Acces my game. I have more than 120hours in game from the release And Now i can't play. I need help. Changing that unknown email to my email would be appreciated. I can give needed informations, just ask fro them. Can't submit a ticket And can't Acces live chat, od i try ticket, i dont get e-mail confirmation, And love support option isnnot visible for me. Thank you for help.

10 Replies

  • I have the same problem. Tried all day to submit a case, but i think it's broken?

  • Must be, or else o dont know what to do. I have no other option to contact them than this forum.

  • crazy_t2202's avatar
    crazy_t2202
    Newcomer
    13 hours ago

    Also tried that, but they point to the help page to submit a case... and here we are. 70 US$ poorer with are broken game and no solution. 

  • That is not acceptable, payd for the game, played few weeks And Now suddenly lose Acces? And they can resolve that issue, can give them all the info. Not on the unknown email tho. Hope they can figure this out. Not like we Are only ones who got this problem suddenly. Seen more post about this after the update. I even played yesterday. Only if i can submit ticket or contact them on live support..

  • I have the same problem !! Wants me to verify my login but it displays a @outlook.com e-mail  and it's not mine !! 

     

  • ElliotLH's avatar
    ElliotLH
    Hero+
    11 hours ago

    Sorry to hear that Amadesxxx​. What happens when you use the option to continue as a guest? I just tried it and was offered a live chat, so it should be doing the same for you.

     

  • My account has just been disabled for 7 days. I haven't received any emails about my account. I'm trying to create a case, but it doesn't work.

     

  • Alexrmd's avatar
    Alexrmd
    Seasoned Newcomer
    11 hours ago

    I've had the same problem since this morning... a validation request to confirm my identity, a code that I'm supposed to receive by email but never do...

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