Hello, I have the same problem. I have been banned for the same reason. At no time have I done anything that altered the gameplay of the game or anything strange. My surprise is that I bought the game when it went on sale on October 10th, after playing for 7 days they banned my account for the reason "gameplay improvement." After complaining and waiting another 6 days for them to answer, they continue to tell me the same thing without giving any explanation: permanent ban. After the failure on EA's part, I decided to buy the game again with a different account. I wanted to enjoy the game and here comes the big surprise; two days after playing, today, October 27th, they banned my other account again for the same reason! The problem must be that they detect something on my PC that they think alters the gameplay, but it is totally a glitch. I repeat, there is no software that alters the gameplay. I need help. The joke has already cost me €140 and I still can't use the game. I've filed another complaint, but nothing has happened. This has to be fixed somehow. I'm waiting for a response from someone who can help me. I'm willing to help with whatever is necessary. Thank you.