Beta Telemetry Proof (bf6event Logged) - Sync Issue on Steam Purchase Profile
Hello, I am posting to seek help from a Community Manager regarding my missing Battlefield 6 Open Beta legacy rewards. I recently purchased the full game on Steam and launched it under my primary EA Account, but my progression is sitting at 0 and all legacy rewards are completely padlocked. I recently contacted Live Chat support under Case #251493359. The advisor noted that the basic tool check flag read the items as "missing" and closed the ticket as a general bug report with "No Fix Available." However, this appears to be a database sync error failing to map my historical platform data to my new Steam link. To verify my eligibility, I requested a backup copy of my data via the EA Privacy portal (Request-2848290). My master BATTLEFIELD.json file explicitly logs extensive connection telemetry under EA's internal "bf6event" flag from August 2025. Notably, my anti-cheat telemetry data shows a massive continuous session on August 7, 2025: - Session Start: 2025-08-07 12:09:46.437 - Session End: 2025-08-07 22:17:38.285 This single session confirms 10 hours and 7 minutes of continuous match deployment. Across the whole of August 2025, my logs track over 25 total hours of beta server time. With over 25 hours logged on the "bf6event" title ID, my profile comfortably cleared the thresholds for the level-based milestone packages (Level 10, 15, and 20 unlocks). Furthermore, given this extensive match time, I easily surpassed the standard 200 kill/assist baseline required for the Bat Company Dog Tag. Additionally, because I played primarily as a Recon sniper during these sessions, I also should have completed the Recon specific assignment (spotting 300 enemies) for the Seeker Character Skin. Could an EA Community Manager please review these telemetry flags under my account ID and manually push an Entitlement Sync Command to bridge my historical profile data to my Steam platform build? Here is my raw JSON log verifying the data history (IP addresses removed for privacy): {"requestId":"Request-2848290","date":"30-Jul-2026","summary":{"Battlefield 6":["CROSS PLATFORM"]},"userData":[{"product":"Battlefield 6","platform":"CROSS PLATFORM","subscribers":[{"subscriber":"prod-eadp-data","userData":{"antiCheatHeaders":["Session Start","Session End","Date","IP Address","Title Id"],"antiCheat":[{"Session Start":"2025-08-07 12:09:46.437","Session End":"2025-08-07 22:17:38.285","Date":"2025-08-07","IP Address":"178.86.xxxx","Title Id":"bf6event"},{"Session Start":"2025-08-05 13:34:21.779","Session End":"2025-08-05 13:52:38.39","Date":"2025-08-05","IP Address":"178.86.xxxx","Title Id":"bf6event"},{"Session Start":"2025-08-07 20:51:45.519","Session End":"2025-08-07 21:36:55.51","Date":"2025-08-07","IP Address":"178.86.xxxx","Title Id":"bf6event"}]}}]}]} Thank you for your time and guidance in getting this account sync corrected!
DirectX error in Battlefield 6 DXGI
Since the start of the new season, the game has been crashing due to a DirectX "GetDeviceRemovedReason" function failure, resulting in the DXGI_ERROR_DEVICE_HUNG error. These crashes occur at various points during gameplay. I have tried practically every possible fix, but with no success. I am hoping for assistance from the developers.
I didn't receive the Season Pass rewards, Lost Battlefield coins
Two days ago, I purchased the Battle Pass for the current season of Battlefield 6. However, I failed to receive the 100 Battlefield Coins that I should have earned based on the progress I had already made prior to the purchase. In other words, purchasing the Battle Pass did not grant me the progress-based reward (100 Battlefield Coins) I was entitled to. I waited for two days, thinking it might be a server delay, but the reward never arrived and has simply vanished. It appears to be a bug preventing the proper distribution of Battle Pass rewards. Please help me get this reward restored.
Bf pro bonus path
BF Pro Bonus Path Allows Players Without BF Pro to Spend Coins Without Any Warning I would like to report what I believe is a serious design issue with the BF Pro Bonus Path. This is not a complaint about BF Pro-exclusive rewards. I fully understand that the Redline Crusher skin requires an active BF Pro subscription. The problem is something different. I do not own BF Pro. I reached the final tier of the BF Pro Bonus Path, where the Redline Crusher skin was shown as the final reward. The game allowed me to spend 150 BF Pro Coins to complete the final Bonus Path tier. There was no clear warning, confirmation message, or restriction informing me that I would permanently spend my 150 BF Pro Coins while remaining unable to use the reward because I did not own BF Pro. After confirming the purchase: 150 BF Pro Coins were deducted from my account. The Bonus Path was marked as Completed (10/10). The Redline Crusher skin remained locked with "Requires BF Pro." I contacted EA Support several times. They confirmed that this is currently intended behavior, that Tier Skips can be purchased even without BF Pro, and that the reward will only become available if I purchase BF Pro in the future. They also informed me that my 150 BF Pro Coins cannot be refunded under the current policy. While I respect EA's policy, I believe the purchase flow is misleading and unfair. Players who do not own BF Pro should not be able to spend premium currency on a reward they cannot use without receiving a clear warning first. I believe one of the following changes should be made: Prevent non-BF Pro players from spending BF Pro Coins on BF Pro Bonus Path progression. Display a clear warning before confirming the purchase that the reward will remain locked without BF Pro. Require an additional confirmation before deducting premium currency. Without these protections, many players may make the same mistake that I did. Finally, I kindly ask EA to review my individual case once more and consider refunding the 150 BF Pro Coins that were deducted from my account. I am not asking for free content or special treatment. I am only requesting the return of the premium currency I spent because the game did not clearly warn me that I would not be able to use the reward without BF Pro. I hope EA will consider this as a gesture of goodwill and fairness. Has anyone else experienced the same issue?
