Banned?

Hi GeauxTigas10​,

Thanks for taking the time to post on the forums and share what you have experienced. Before we dive into the details, have you had a chance to test your connection again recently to see if you are still unable to get back into the game?

Sometimes, a sudden disconnection in the middle of a match can be caused by a temporary server hiccup or a brief routing drop rather than an actual account sanction.

To help ease some of your immediate concerns regarding the other player's message, please be assured that a single manual player report does not trigger an automatic ban on an account. Our team investigates cheating allegations thoroughly to ensure that sanctions are only placed when there is clear, confirmed evidence of a Terms of Service violation.

For your account's privacy and security, we are unable to access your personal details, verify the active status of an enforcement action, or manually overturn any sanctions here on the public forums. All account blocks are handled strictly and exclusively by our dedicated Terms of Service team.

If you suspect your account has been sanctioned, you can check your status and submit an appeal by visiting the Penalty History tool.

If you are currently unable to check your ban status or submit an appeal through the portal, I highly recommend using the Contact Us option at the bottom of any EA Help guide to reach out to our live support team so an advisor can look up your account state and guide you on the next steps.

The official appeal process and complete guidance can also be found in our guide here:

Check and appeal EA Account locks, bans, and suspensions

Thanks again for laying out your timeline so clearly. I hope our team can review your situation soon and help get you back into the game.