Community ManagerHi everyone,
We’re looking to gather more information about the “Account Restricted” error some players are encountering. It appears that this can occur in two different scenarios, both related to missing or potentially corrupted entitlements on the platform where the error occurs.
Scenario 1 - Console + EA app
This scenario involves accounts that own the game on console and also play via the EA App.
Scenario 2 - EA app + Steam (REDSEC)
In this scenario, players may own the base game on the EA app and have REDSEC registered on Steam.
What we need more clarity on is which platform is showing the restriction in this case, as reports differ (e.g., the base game on the EA app is restricted, while REDSEC is working on Steam, or vice versa).
‼️ What We Need From You
To help us better understand Scenario 2, please share the following details if you are experiencing the error:
If you’re able to, please reply directly to this post by clicking the Reply button on this post. This keeps your info neatly organised and makes it much easier for us (and the studio) to track everything. Please avoid replying to the original post or posting at the bottom of the thread, as this makes it harder for everyone to follow the conversation.
Note
You can continue earning progress on whichever platform is not restricted, and that progress will still count.
Thank you in advance to everyone who provides information -- it’s very helpful.
Downloaded bf6 today on my pc after playing on my Xbox. Turned on my secure boot and everything for pc but when I launch bf6 it keeps saying my account is restricted(lets me play fine on my Xbox and I have no penalties on my account). This is clearly a problem on the EA end and I just want to play on my PC man. I downloaded it through the EA app. Here’s the error code I keep getting. Hope this helps and you guys can fix this ASAP. I get things happen but this is kind of ridiculous.
