Community ManagerHi everyone,
We’re looking to gather more information about the “Account Restricted” error some players are encountering. It appears that this can occur in two different scenarios, both related to missing or potentially corrupted entitlements on the platform where the error occurs.
Scenario 1 - Console + EA app
This scenario involves accounts that own the game on console and also play via the EA App.
Scenario 2 - EA app + Steam (REDSEC)
In this scenario, players may own the base game on the EA app and have REDSEC registered on Steam.
What we need more clarity on is which platform is showing the restriction in this case, as reports differ (e.g., the base game on the EA app is restricted, while REDSEC is working on Steam, or vice versa).
‼️ What We Need From You
To help us better understand Scenario 2, please share the following details if you are experiencing the error:
If you’re able to, please reply directly to this post by clicking the Reply button on this post. This keeps your info neatly organised and makes it much easier for us (and the studio) to track everything. Please avoid replying to the original post or posting at the bottom of the thread, as this makes it harder for everyone to follow the conversation.
Note
You can continue earning progress on whichever platform is not restricted, and that progress will still count.
Thank you in advance to everyone who provides information -- it’s very helpful.
Ps5 Main game
Ea play app on PC restricted
Steam redsec works
I own bf6 on xbox and have redsec through EA on PC. My account restricted message is on the pc through ea app.
PS5 Main account
EA play app on PC is restricted.
I wanted to try RedSec and the free play on PC to see the difference between platforms.
Glad this is being looked into
I Bought the full game on EA app (ROG Xbox Ally X) a couple hours ago and getting this error. I have owned on the Xbox X since it came out. . I am guessing this is scenario 1.
What is the solution?
Hello,
I have the same problem as scenario 1. I have the game on xbox. But want to play redsec on my pc tough the EA app when my wife is using the tv.
But keep gething this error:
Thank you for your assistance in advance.
Best regards,
Own the base game on Xbox Series consoles. Downloaded base game plus REDSEC via EA app on PC on Nov. 25 and received above error. I am able to play normally on Xbox. When a different user signs in to the EA app on the same PC, they are able to play normally on both platforms. Only difference that I'm aware of is that I played the Beta on PC, while the other person played the Beta on Xbox.
Hello, I am having the same issue as scenario 1.
I also can use REDSEC on steam, but cannot on EA App. I tried EA App first, so not a scenario 2 problem.
Hello,
Main account : Xbox
Account Restricted : Ea APP, but work with Steam
