Battlefield 6 crashes after anti‑cheat loading bar completes – error 0xC000009A

Hi baiye748​ 

Sorry to hear you’ve been stuck with this for so long.

You’ve already covered a lot of the usual basics, so a few other things may still be worth trying if you haven’t already:

• Fully reinstall or repair EA Javelin AntiCheat
• Launch the game from the platform client itself rather than directly from the game folder
• Clear the EA app cache

These pages may be useful:

• How to install and troubleshoot EA Javelin Anticheat on PC
• How to clear your cache

If you’ve already tried the anti-cheat reinstall as well, please feel free to share your CPU, GPU, Windows version, and whether you see anything else in the game logs. That may help narrow it down a bit further.

Thanks for taking the time to list everything you’ve already tried.

Source: EA Javelin Anticheat

Summary: Stopped working

Date: 2026/6/17 10:56

Status: Report sent

Description: Faulting application path: C:\Program Files\EA\AC\eaanticheat.gameservice.exe

Problem Signature

Problem event name: APPCRASH

Application name: eaanticheat.gameservice.exe

Application version: 1.0.22470.0

Application timestamp: 6a1a1f20

Fault module name: StackHash_4702

Fault module version: 10.0.26100.8328

Fault module timestamp: 0022b8e0

Exception code: c0000374

Exception offset: PCH_55_FROM_ntdll+0x00000000001627F4

OS version: 10.0.26200.2.0.0.768.99

Locale ID: 2052

Additional information 1: 4702

Additional information 2: 4702639e52f3c22227926066f012d90f

Additional information 3: eb1c

Additional information 4: eb1cf3132ea04152812a8b33d3c52117

Additional information about the problem

Bucket ID: 4b54f656226a5689cd4d4a6a2a2d4bba (2111425620141231034)

Source: EA Javelin Anticheat

Summary: Stopped working

Date: 2026/6/17 12:00

Status: Report sent

Description: Faulting application path: D:\steam\steamapps\common\Battlefield 1\EAAntiCheat.GameServiceLauncher.exe

Problem Signature

Problem event name: BEX64

Application name: EAAntiCheat.GameServiceLauncher.exe

Application version: 1.0.22470.0

Application timestamp: 6a1a1d0e

Fault module name: EAAntiCheat.GameServiceLauncher.exe

Fault module version: 1.0.22470.0

Fault module timestamp: 6a1a1d0e

Exception offset: 000000000076fbf5

Exception code: c0000409

Exception data: 0000000000000007

OS version: 10.0.26200.2.0.0.768.99

Locale ID: 2052

Additional information 1: a818

Additional information 2: a81872317fb7d818a44e51ad424397a4

Additional information 3: 895a

Additional information 4: 895a633708e42f82505326f4e6a467ab

Additional information about the problem

Bucket ID: 075f6018238a44e9ce9a9b31cd7c770d (2205245605754468109)

Source: EA Javelin Anticheat

Summary: Stopped working

Date: 2026/6/17 12:01

Status: Report sent

Description: Faulting application path: D:\steam\steamapps\common\Battlefield 1\EAAntiCheat.GameServiceLauncher.exe

Problem Signature

Problem event name: BEX64

Application name: EAAntiCheat.GameServiceLauncher.exe

Application version: 1.0.22470.0

Application timestamp: 6a1a1d0e

Fault module name: EAAntiCheat.GameServiceLauncher.exe

Fault module version: 1.0.22470.0

Fault module timestamp: 6a1a1d0e

Exception offset: 000000000076fbf5

Exception code: c0000409

Exception data: 0000000000000007

OS version: 10.0.26200.2.0.0.768.99

Locale ID: 2052

Additional information 1: a818

Additional information 2: a81872317fb7d818a44e51ad424397a4

Additional information 3: 895a

Additional information 4: 895a633708e42f82505326f4e6a467ab

Additional information about the problem

Bucket ID: 075f6018238a44e9ce9a9b31cd7c770d (2205245605754468109)

Thank you for your reply. In fact, I have tried almost every method: I updated the graphics driver and Windows version, reinstalled the anti-cheat program, modified the virtual memory, and excluded possible conflicting software. All this happened after the last update — my computer suddenly couldn't enter the game. My Battlefield 1 can still launch normally, and perhaps Battlefield 4, 5, 2042, etc. can also launch normally. I found these logs, along with my hardware information. I cannot solve these problems on my own.

Processor: Intel Core i7-12650H, Cores: 10 (6P+4E), Threads: 16 (12P+4E), Process: Intel 7Graphics Card: NVIDIA GeForce RTX 4060 Laptop, CUDA Cores: 3072, VRAM: 8GB (GDDR6 Samsung)

Thank you for sharing the information and for taking the time to try those steps. I’ll review what you provided in more detail and see whether there’s anything further that can be done to help.

Hi baiye748​ ,

Thanks for the extra detail.

At this point, one thing that may be worth checking is whether Battlefield 6 is installed in the same Steam library / drive as the other Battlefield games, and whether you’ve had a chance to test installing Battlefield 6 to a different library or drive instead.

If you’re able to share any further launch logs or Event Viewer entries from the BF6 launch attempt, that may also help narrow it down a bit further.

Thanks again for taking the time to share the added detail.

I'll give it a try, but I've already uninstalled it, and I'm also having a hard time finding the startup logs from when it was released. Also, my Battlefield 6 is installed on the same disk as my other Battlefield games.

Hi, thanks again for your update. Hope this method helps.