Community ManagerHi baiye748
Sorry to hear you’ve been stuck with this for so long.
You’ve already covered a lot of the usual basics, so a few other things may still be worth trying if you haven’t already:
These pages may be useful:
If you’ve already tried the anti-cheat reinstall as well, please feel free to share your CPU, GPU, Windows version, and whether you see anything else in the game logs. That may help narrow it down a bit further.
Thanks for taking the time to list everything you’ve already tried.
Thank you for your reply. In fact, I have tried almost every method: I updated the graphics driver and Windows version, reinstalled the anti-cheat program, modified the virtual memory, and excluded possible conflicting software. All this happened after the last update — my computer suddenly couldn't enter the game. My Battlefield 1 can still launch normally, and perhaps Battlefield 4, 5, 2042, etc. can also launch normally. I found these logs, along with my hardware information. I cannot solve these problems on my own.
Community ManagerThank you for sharing the information and for taking the time to try those steps. I’ll review what you provided in more detail and see whether there’s anything further that can be done to help.
