Forum Discussion
bylka__00
10 days agoTraveler
I would like to provide additional information about the troubleshooting steps I have already taken.
My PC specifications:
- GPU: NVIDIA GeForce RTX 5080
- CPU: AMD Ryzen 7 9800X3D
- RAM: 64 GB DDR5-6000
- OS: Windows 11 Pro
Troubleshooting performed:
- Updated NVIDIA graphics drivers to version 617.42 using a clean installation.
- Repaired and verified Battlefield 6 game files through the EA App.
- Ran TestMem5 for 1 hour and 47 minutes with zero errors.
- Windows Memory Diagnostic previously reported memory-related errors.
- Checked Secure Boot and TPM settings.
Despite all these steps, Battlefield 6 continues to freeze and crash to the desktop, often without any error message. I have also previously encountered the DXGI_ERROR_DEVICE_HUNG error.
Other games run normally, and I did not experience these crashes in Battlefield 6 before September 2026.
Could the EA technical team please investigate this issue and advise on any further troubleshooting steps?
I can provide DxDiag reports, crash logs, or other diagnostic information if needed.
Thank you.