The small tidbit you shared of the interaction you've had with support leads me to believe we had an extremely similar and frustrating interaction with them.
They fail to understand that the code is not for sale and was a hand-out, they fail to understand that there is no "retailer" you can reach out to, and they fail to honor the expiration date on the cards.
2 things baffle me:
It should not be that hard to get the database/excel sheet with all the codes generated and grant them their rightful redemption window till 2027 - but I doubt the customer ever matters in these cases since its a free product and zero money exchanged hands; so why help us I guess.
Exactly, after spending hours talking to then, I genuinely don't belive they understood what a convention is. They told me the codes expired and they cannot grant me them, even if the codes actually are or aren't. They can clearly see the card is labeled with a specific date.
The thing that baffles me is that there is no way that we the community would have known of any expiration date that wasn't printed.
It concerns me that they didn't even try to make amends. I get hit with the same copy paste end of script bs.
As much as I wanted my in game dogtag, I at least have the irl one I can hang on my bag.
I'm curious if they will re-release this at some point.
