Battlefield coins disappeared

Hello and thank you for your reply.

I tried contacting Steam, but since it's bonus content that was purchased from your store, they told me to contact your support.

It's really inconvenient for me that this will be deducted from the next battle pass.

I originally bought it to complete the current season's battle pass and have enough points to buy the next one. As a result, I don't have enough points and I won't be able to buy it. I'm really stuck.

Gotcha. In that case, I’m afraid this would need to be handled through our support team, who can check whether it may be possible to refund the points.

Thank you again for your reply.

I tried contacting support, but I can't create a ticket because it says I'm not eligible for any refunds.

I don't want to push my luck, but could you please pass this along? I have no other options, and you're the only one who can help.

Did you speak with one of our advisors directly, or was that what the chatbot told you?

Hello, I have the same problem and am currently in a chat with a support advisor who is telling me no refund is possible. I don't understand how it was even possible to buy the skips if they do not work? The whole point was finsihing the BP to have enough coins for the next one. Now I have no coins and no BP and they tell me no refund either. 

Sorry to hear that. If that’s the case, the tier skips should automatically be applied to the Season 3 path instead.

I’ll also be honest that I’m aware of feedback saying the clarification that tier skips do not apply to the Prestige section hasn't been clear enough, and that this has led to mistaken purchases. I’ll pass that along to the studio again and see whether they share any updated guidance.

Thank you for replying to me once again.

I used the refund tool, but it immediately tells me I have no purchases to refund, which is correct since I bought it through Steam, I assume.

Actually, it's not really a refund I want, but simply to have the Battlefield Coins (BFC) returned to me so I have enough for the next pass. I'll skip the current one.

If it’s BFC, you may need to reach out to EA Support, since in-game purchase issues are usually handled by the game publisher unless the purchase was made through the Steam Store. BirdieRafael also tried speaking with our live chat team and unfortunately didn’t get it refunded there, but it may still be worth giving it a try.

Thank you for your time. I managed to contact support and I'm waiting for a response, as it turns out there is indeed a problem with this purchase. I should have an answer in a few days, hopefully it will be positive. Thanks again, and have a good day/evening.