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beefcake_101's avatar
beefcake_101
Seasoned Newcomer
1 day ago

BF Labs - Invited but no way to join...

I was accepted to BF Labs before BF6 released and participate din playtests before release. Since then I have not been involved in any. I got an invite for a playtest today, but when I went to join I realised you need a BF Labs app in EA app - but when I search I can't find one. 

Contacted EA support and they said they can't resolve through chat and that I need to post here to get it fixed, and that they have "many other players" reporting the same issue...

Guessing playtest will be well over before I get any sort of fix.

2 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi beefcake_101​,

    Sorry to hear you received the Battlefield Labs playtest invite but can’t find the playtest in the EA app.

    Since you’ve already received an invitation, please first make sure you’re signed into the same EA Account that received the Playtesting invite. Battlefield Labs access is tied to the invited EA Account, so being signed into a different account can prevent the playtest from appearing.

    You can also try:

    • Fully signing out of the EA app and signing back in.
    • Restarting the EA app and your PC.
    • Clearing the EA app cache through App Recovery.

    You can review the official Battlefield Labs guidance here:

    How to join Battlefield Labs

    And the general EA Playtesting guidance here:

    How do I join an EA Playtest or closed beta?

    If the invitation is definitely on the same EA Account but Battlefield Labs still doesn’t appear in the EA app, please let us know. Thanks for reporting this, especially since you mentioned Support has heard from other affected players as well.

  • ImPenguinFriend's avatar
    ImPenguinFriend
    Seasoned Veteran
    1 day ago

    Hello friend!

    Penguin is sad to see Playtest didn't work for you 😥genuinely so, hopefully they find a solution for you! 😀

    Penguin was invited once many months ago, but managed to not see the e-mail in time, due to how G-mail notification system functions, that's a completely different reason, just wishing you the best friend as it's sad to miss out on such nice opportunities! ❤️

    Big Fan Of Battlefield!
    Many Thanks
    Penguin

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