Bought Phantom Edition but missing Battlefield Pro rewards/items

Hi EA Support Team,

I recently purchased the Battlefield 6: Phantom Edition, which is supposed to include the Battlefield Pro benefits. However, I have encountered an issue with my account entitlements.

I have already completed the current Season 4 Battle Pass (reached max tier). Despite this, the Battlefield Pro premium items remain locked in my inventory, and I have not received the Battlefield Pro Token or any Tier Skips. I have tried restarting the game and clearing the cache, but the items are still missing.

Here are my account details for your investigation:

EA ID / Username: PlukkyRocker

Platform: PC - EA App

Email linked to account: [edit: email address removed]

I have attached the purchase receipt of the Phantom Edition and a screenshot showing my completed Battle Pass tier as proof.

Could you please look into my account and manually grant the missing items and Token?

Thank you for your time and assistance.

Best regards,