Since Season 4, the game has been causing my PC to crash constantly after a few minutes.The BSOD DMP file shows:SYMBOL_NAME: eaanticheat+4c1623cMODULE_NAME: eaanticheatIMAGE_NAME: eaanticheat.sysBUCKET_ID_FUNC_OFFSET: 4c1623cFAILURE_BUCKET_ID: AV_eaanticheat!unknown_function

Scramasaxe Thanks for the Dxdiag. You are running an Insider or Preview build of Windows rather than a regular retail build and so our support will be limited. Some troubleshooting steps: Perform a clean GPU driver installation Use Display Driver Uninstaller (DDU) in Safe Mode. Install the latest WHQL driver from NVIDIA If the issue began after a driver update, test the previous WHQL version (we are seeing players have success with 596.49 - LINK) Return the system to stock settings Disable GPU overclocks/undervolts. Disable CPU overclocks. Disable XMP/EXPO temporarily for testing. If you continue to see an issue after these steps, we suggest a regular retail build of Windows. Thank you. EA_Barry.

Forum Discussion

Scramasaxe

Seasoned Newcomer

2 days ago

Solved

BSOD caused by eaanticheat.sys

Since Season 4, the game has been causing my PC to crash constantly after a few minutes.

The BSOD DMP file shows:

SYMBOL_NAME: eaanticheat+4c1623c
MODULE_NAME: eaanticheat
IMAGE_NAME: eaanticheat.sys
BUCKET_ID_FUNC_OFFSET: 4c1623c
FAILURE_BUCKET_ID: AV_eaanticheat!unknown_function

crashing

EA_Barry
19 hours ago
Scramasaxe

Thanks for the Dxdiag. You are running an Insider or Preview build of Windows rather than a regular retail build and so our support will be limited.

Some troubleshooting steps:

Perform a clean GPU driver installation

Use Display Driver Uninstaller (DDU) in Safe Mode.

Install the latest WHQL driver from NVIDIA

If the issue began after a driver update, test the previous WHQL version (we are seeing players have success with 596.49 - LINK)

Return the system to stock settings

Disable GPU overclocks/undervolts.

Disable CPU overclocks.

Disable XMP/EXPO temporarily for testing.

If you continue to see an issue after these steps, we suggest a regular retail build of Windows. Thank you. EA_Barry.

6 Replies

Scramasaxe
Seasoned Newcomer
10 hours ago
After two hours in BF6, I'm no longer getting BSODs.
I simply ran a cleanup with Display Driver Uninstaller, and after restarting the PC, I installed the NVIDIA driver, and everything seems to be working perfectly.
Thanks for the help.
EA_Barry
Community Manager
19 hours ago
Scramasaxe

Thanks for the Dxdiag. You are running an Insider or Preview build of Windows rather than a regular retail build and so our support will be limited.

Some troubleshooting steps:

Perform a clean GPU driver installation

Use Display Driver Uninstaller (DDU) in Safe Mode.

Install the latest WHQL driver from NVIDIA

If the issue began after a driver update, test the previous WHQL version (we are seeing players have success with 596.49 - LINK)

Return the system to stock settings

Disable GPU overclocks/undervolts.

Disable CPU overclocks.

Disable XMP/EXPO temporarily for testing.

If you continue to see an issue after these steps, we suggest a regular retail build of Windows. Thank you. EA_Barry.
Scramasaxe
Seasoned Newcomer
1 day ago
Here is the DxDiag report.
When BF6 was released, I experienced two or three game crashes (which didn't affect the PC or Windows). But since the release of Season 4, the BSODs I experienced only happened with BF6.
DxDiag.txt118 KB
EA_Barry
Community Manager
1 day ago
Scramasaxe

Please generate a Dxdiag report and post that here. We may be able to help you with further troubleshooting using the info in that file. Thank you. EA_Barry.

DXDIAG How To
Scramasaxe
Seasoned Newcomer
1 day ago
The BSOD continues despite the steps you recommended.
EA_Barry
Community Manager
1 day ago
Scramasaxe

Perform a Clean Boot as follows. Disable all non-Microsoft startup services and applications, then test Battlefield 6 again. This helps identify conflicts with third-party kernel drivers.

How to clean or safe boot your computer

Let us know if this helps you. Thank you. EA_Barry.