Forum Discussion

New Rookie

10 months ago

Solved

cannot launch game, get splash screen then black box, THEN CRASH back to EA App

Been trying to correct since launch. I am using the EA APP and I launch Battlefield 6. The splash screen comes up, after the bar loads, I get a black box. Then it crashed back to the EA APP. Things ...

DeinVater1970
10 months ago
I have the same problem like a lot of other players. Have also tried every advice I found in forums. Without success.
There are so many players with the black screen problem but EA isn‘t able to fix it. Itˋs a shame!

Sphearix829

New Traveler

11 months ago

Before I state the main issue, I just want to say that I have been having this issue since the Beta. And because of it, I was unable to play the beta for almost the entirety of its two week runtime. After the beta ended I decided to get back into BF2042 to tide me over until the release of BF6, and I encountered the same issue there. Now with Battlefield 6 released I am STILL encountering this issue. Here's what I know about the issue from two months of experiencing it:

9/10 times when I play the game on Steam, my PC will BSOD, and usually throw an error like: “IRQL_NOT_LESS_OR_EQUAL (0xA), What failed: ntoskrnl.exe” or some other error (IRQL/ntoskrnl.exe is the most common one I see). This happens during random points during gameplay or when loading into a match. After checking my dump files and the Event Viewer, the issue always stems from a Memory Access Violation Error (0xC0000005) caused by the eaanticheat.exe. After scouring online searching for a solution, I believe I have tried every suggested fix I could find on here, Reddit, the Microsoft support forums, and a plethora of YouTube videos. I have tried:

Uninstalling/reinstalling the anti-cheat and the game itself (restarting the PC between installing)
Toggling my overlays (Nvidia, Discord, and Steam)
Toggling memory core isolation
Making exceptions for the game and the anti cheat in Windows Defender
Running the EA app, game, and anti cheat as admin
Verifying the integrity of game files
Running hardware and memory diagnostics
Scanning and repairing corrupted system files (there were none)
Updating drivers and Bios
Rolling back Nvidia Drivers

I am just so tired of debugging this game and I am posting this on here, PRAYING that someone may have a solution or is having similar issues like me and has yet to find a solution. Most of the forums I have seen similar issues on are 3 years old or older and don’t really provide any fixed that have worked for me.

If it helps my current specs are:

GPU: Nvidia GeForce RTX 4070 Ti

CPU: 13th Gen Intel Core i7-13700K

RAM: 32 Gb

LethalPandaCu6

Seasoned Newcomer

11 months ago

Hi all,

I have bought BF6 on Steam and am unable to boot the game. Every time I load the game, it shows the splash screen and then a black window pops up as though the game is loading. My PC then crashes and is forced to restart and continues without issue until I attempt to boot BF6 again. When crashing the PC shows the following error : "Your device ran into a problem and needs to restart. Stop code: IRQL_NOT_LESS_OR_EQUAL (0xA) What failed: ntoskrnl.exe".

My system specs are;

OS: Windows 11, CPU: i9-13900KF, GPU: 3070TI, RAM: PSU: 1000 Watt NZXT, RAM: Corsair 3600 DDR4 16GB x 2 (32GB Total). Game is installed on an SSD drive.

I have exhausted all troubleshooting options I can think of.

I have tried:

Ensured all windows drivers up to date
Reinstalled the game several times.
Reinstalled the Nvidia drivers several times
Run an SFC scan and DISM scans with no errors.
Ran a RAM check with MemTest86, with no errors.
Disabled all DLC through steam to boot that way.
Disabled antivirus and firewall to attempt to boot it.
Created exceptions on Windows Exploit Protection for BF6.exe and EAAntiCheat.GameServiceLauncher.exe.

I have as yet had no luck getting BF6 to load, and quite honestly I am looking at refunding the game now. This is hugely disappointing and any help is appreciated.

Regards,

Mike

iAhMeD19
Rising Newcomer
11 months ago
I have the exact same problem as you do, I Contacted the support they told me to post the problem here xD
LethalPandaCu6
Seasoned Newcomer
11 months ago
Hi All,
Update to let you all know that upon updating my BIOS to the latest version, all issues appear to have ceased and I was able to boot the game.