Can't even log into the game
Hello, I play on a PS5 and I haven't been able to log into the game all day. I've reset my router. I've restarted my playstation. I've tried connecting with different networks. I've tried uninst...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHey there. Make sure you power cycle your equipment and aren't just restarting them. Please follow these steps:
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
- Power it all up and try playing again
If that doesn't help, try clearing the cache and rebuilding the database with these instructions. Thanks!
I have now tried both of the options you mentioned and I'm still stuck with that error. I contacted my ISP and worked with someone there for about an hour and did a pretty full run through of the router and my connection status and everything is running properly. He said its most likely a ticket handshake issue with my EA account at this point.
Tristrame connect the PS5 to a wifi hotspot running on your smartphone. Now can you connect to BF6?
Okay, so this is weird. I tried that and I was able to get into the game...I switched back to my home network and I'm back to not being able to get in. Not sure where to go from here as playing on Mobile Data isn't a feasible option...
Tristrame log into your router and add PS5's IP address to the demilitarized zone (DMZ). This will open all the router's ports for the PS5.
If it works and PS5 can connect again. You'll also want to add a static IP address for the PS5 in the router settings so the PS5 IP address doesn't change.
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