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krutai7's avatar
krutai7
Seasoned Rookie
7 months ago

Constant crashing to desktop

my game is constant crashing to desktop 

First it freezes , then the game crashes to the desktop. Then this error appears in the event viewer: EAAntiCheatService ExitType: 95 (267)

Sometimes when it freezes it doesn't throw me out of the game, this time I play the game in slow motion.

can anyone help pls?

3 Replies

  • OskooI_007's avatar
    OskooI_007
    Legend
    7 months ago

    krutai7​ unfortunately EA doesn't post any information about what these anti-cheat error codes mean.

    I would start by uninstalling and reinstalling EA anti-cheat.

    • Navigated to: C:\Program Files\EA\AC\EAAntiCheat.Installer.exe
    • Right clicked, ran as administrator.
    • Selected "Uninstall All"
    • Closed the Program
    • Restarted the PC
    • The directory C:\Program Files\EA\AC automatically deleted itself after the restart. 
    • I downloaded EA AntiCheat  
    • I right clicked the .exe, ran as administrator. Installed the BF6 Files. 
    • I uninstalled the "EA App"
    • I downloaded the EA App 
    • Installed the EA app in administrator mode. Logged in. Double Clicked BF6, "This app needs permissions" popped up, clicked OK. 
    • The Splash Screen stayed up for a very long time. It prompted me to login a second time, but this was new!
    • THE GAME LAUNCHED. 
    • I closed the game, made sure it launched with Steam, IT DID. Problem SOLVED. Other than the fact it takes like 5 minutes to load the main menu. 

    The lesson here: Listen very carefully to each step in Solution Eight. Skipping anything in there will result in a failure, restarting is essential, admin mode essential, etc.

    If that doesn't fix the error then I don't know what's causing it. There could be multiple reasons. The anti-cheat might not like a driver or software app installed on the computer. Make sure no other anti-cheat software, like Riot Vanguard, is running in the background, as they can conflict with each other. 

    Perhaps there's a connection issue to the anti-cheat server. You can try connecting to Cloudflare Warp VPN and see if maybe that fixes a connection issue to EA anti-cheat server.

    https://one.one.one.one/

    Unfortunately the fastest way to diagnose issues like this is to do a fresh install of Windows on a spare hard drive or USB stick and see if that fixes the issue.

    The only people who know what those error codes mean is EA's anti-cheat team, and they're not saying anything.

    https://help.ea.com/en/articles/platforms/pc-ea-anticheat/

  • krutai7's avatar
    krutai7
    Seasoned Rookie
    6 months ago

    I updated the bios and disabled xmp but still the same problem.

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