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DaboyPalmTH's avatar
DaboyPalmTH
Seasoned Newcomer
1 day ago

Crash to desktop

Crash to desktop after in game 2-5 minutes and unable to start game again until restart PC  

Everything is up to date 

[CM edit - CAPS and descriptive title]

5 Replies

  • SolisCorsier's avatar
    SolisCorsier
    Rising Hotshot
    1 hour ago

    I actually had two reboots while playing, but the first one happened after I updated Javelin because I was having connection problems and I'd read somewhere that it might be Javelin. So I updated and the first PC reboot happened. Then the second reboot happened, and I uninstalled Javelin and installed a new one.

    I'm terrified of playing, it's nothing compared to it's much more, thank you

  • DaboyPalmTH's avatar
    DaboyPalmTH
    Seasoned Newcomer
    13 hours ago

    around April but yeah somehow i was able to play when SS 3 update come i can finish 3-4 games in a rows after i decide OK it might not get worse i porches a battle pass and after that one day i crash to desktop every ten minutes , so i go in steam again i  decide to reinstall the game again , but this time i cant even stay in game for 3 minutes . 

  • Has this been happening since May 21? I've been having a similar issue myself and I've locked it down to a Javelin update that was on that day.

  • DaboyPalmTH's avatar
    DaboyPalmTH
    Seasoned Newcomer
    13 hours ago

    Follow every step this times crash when i still in the lobby (never happen before) 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    23 hours ago

    DaboyPalmTH​ 

    Thanks for the Dxdiag. Let's try some troubleshooting. 

    1. Completely remove Razer Axon. Not disable. Not close from tray. Fully uninstall:

    • Razer Axon
    • Razer Cortex
    • Razer Synapse (temporarily)

    Then reboot and retry. 

    2. Disable ALL overlays. Turn off:

    • Discord overlay
    • NVIDIA overlay
    • Steam overlay
    • EA overlay
    • MSI Afterburner + RTSS
    • OBS game capture
    • Wallpaper Engine
    • Overwolf
    • NZXT CAM overlay
    • Logitech G Hub overlay

    Especially RTSS.

    3. Open Terminal as Administrator.

    Run: DISM /Online /Cleanup-Image /RestoreHealth

    Wait until completion.

    Then: sfc /scannow

    If SFC says it repaired files:

    • reboot
    • run SFC again until clean

    Let us know how you get on with these steps and post a newly generated Dxdiag if issues persist. Thank you. EA_Barry.

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