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impulsivespaz11's avatar
impulsivespaz11
Seasoned Newcomer
27 days ago
Solved

Crashing before even loading the game

I just started having an issue with my game on PC. It starts to load. Runs the anticheat, closes that box then another black box comes up and EA opens.....the game doesn't load. It's crashing before ...
  • EA_LunardustCat's avatar
    EA_LunardustCat
    26 days ago

    Thanks for sharing the crash details.

    This looks like an EA app crash rather than a game crash. Please try the steps here: 

    1. Troubleshoot loading issues

    2. Try launching the EA app again as administrator.

    3. If it still crashes, please perform a clean reinstall of the EA app.

    4. If the issue continues after that, please try a Windows clean boot and check whether the EA app opens correctly with non-Microsoft startup services disabled.

    If the EA app works during a clean boot, one of the background services is likely interfering with it.

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