Forum Discussion

Seasoned Traveler

5 months ago

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFenc...

crashing

EA_Shepard

Community Manager

5 months ago

Hey, folks

I poked around and saw a few more players having the same issue on Steam as well - Steam Link. If you can, please provide the following for us:

EA ID/Steam ID
OS installed:
OS Version
GPU:
GPU Version
Date/time issue occurred?
Summarize your bug:
What type of issue do you have? Crash - Disconnect - kicked to main menu, etc.
In which mode has this happened? MP - Campaign - if MP, which part?
Any other errors when they happen?
Crash the entire game, or just pops up the error?
Is this during a specific mission or during a cut-scene?
Can you attach a DxDiag?

Misterpigs

New Novice

5 months ago

-Misterpigs

-Windows 11

-26100.6584

-AMD Radeon Rx 7900 XTX

Version: Driver Version: 32.0.21025.10016

-Date/time: happens within 2-5 minutes of gameplay non-stop

-Crash to desktop everytime

-Multiplayer/shooting range

-Entire game crashes to desktop after 5-10 seconds of blackscreen.

-Not during any particular map, mode. Will crash during deployment screen/shooting/running in game. It will crash during periods of low graphical demand.

Same Direct X error that other users are reporting "DirectX function "GetDeviceRemovedReason" failed with...This error is usually caused by the graphics driver crashing; try installing the latest drivers." This happens every time. I have not had any other crashes or errors.

Methods that I have tried and have failed without any change to the crashing or having any mixed success:

1. New install of the game/running as administrator

2. Lowering graphic settings to minimal/changing fps to native 60. Undervolting my GPU clock/speed/VRAM. Overclocking GPU/playing at maximum settings (ultra).

3. Fresh install of new GPU drivers/using previous drivers/using older drivers.

4. Replacing RAM/Removing 1 RAM at a time (RAM recommended as per MOBO specs).

5. BIOS: Turning off XMP, disabling fast boot. Turning off REBAR.

6. Running as administrator/adding to allowed programs in windows security. Disabling EA app/Disabling

These have been recommended fixes across multiple forums dating back to BF2042 crashes and BF6 beta. Appears to be affecting everyone regardless of system specs or hardware.