Forum Discussion

Seasoned Traveler

5 months ago

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFenc...

crashing

EA_Shepard

Community Manager

5 months ago

Hey, folks

I poked around and saw a few more players having the same issue on Steam as well - Steam Link. If you can, please provide the following for us:

EA ID/Steam ID
OS installed:
OS Version
GPU:
GPU Version
Date/time issue occurred?
Summarize your bug:
What type of issue do you have? Crash - Disconnect - kicked to main menu, etc.
In which mode has this happened? MP - Campaign - if MP, which part?
Any other errors when they happen?
Crash the entire game, or just pops up the error?
Is this during a specific mission or during a cut-scene?
Can you attach a DxDiag?

tysevilla

Rising Newcomer

5 months ago

Steam ID: Tysevilla

Microsoft Windows 11 Pro

Version 10.0.27965.1

GPU: AMD Radeon RX 7900 XTX

Version: 25.10.1

Date/ Time: Since the second beta. First one worked smoothly, not a single issue. Second & now full game just keeps crashing...

Summary of bug: Sometimes it crashes as soon as its launching the game via steam. Most times it lets me stay on the main menu, scroll through the type of modes & shoot in the range training course with no issue. As soon as I start a match, it plays for about 5 mins - 7 mins at most, then it crashes... Very few times its just the game, most times it crashes my whole windows & my PC reboots. I do NOT have this issue with any other game I own via steam or any other source. No error code shows as it happens from one moment to the next.

Type of issue having: Complete crash.

Which mode: Conquest, close quarter combat, campaign, breakthrough... pretty much the whole game.

Any other errors: No

Crashes my entire PC, makes it reboot most times... at best, only game crashes.

Only when loading the gameplay aspect of the game.