Community ManagerHey everyone,
This post is being pinned to the top to make sure it stays visible, but to be clear:
We do not consider this resolved.
We've been seeing reports of this from various players including both here and on Steam. If you haven't already, please provide the following information so we can pass it along to have this looked into further.
Thank you for hanging in there while we're taking a look!
- EA ID/Steam ID:
- OS Version:
- GPU:
- GPU Driver:
- Date/time issue occurred?
- Summarize your bug:
- What type of issue do you have? Crash - Disconnect - Kicked to main menu, etc.
- In which mode has this happened? Campaign - MP - if MP, which part?
- Any other errors?
- Please attach a DxDiag if possible:
- EA ID: xMyKell
- OS Version: Windows 11 pro 24H2
- GPU: RX 9060 XT 16GB
- GPU DRIVER: 25.9.1
- Date/time issue occurred?: Last two days (11.10.2025, 12.10.2025)
- Summarize your bug: This sometimes happens after a single match, and sometimes I can play for hours and it appears after a long session of playing. I've tried everything, even lowering my GPU clock speed, as some people have reported that it helped them. Crash error is always the same.
- What type of issue do you have?: Crash, its randomly crashing while playing with black screens that last for a few seconds, then window with DirectX Error pops up. DXGI_ERROR_DEVICE_REMOVED, DXGI_ERROR_DEVICE_HUNG.
- In which mode has this happened?: MP- crashing on random maps, modes, in random moments.
- Any other errors?: No
- Please attach a DxDiag if possible: yes
