Forum Discussion

Seasoned Traveler

5 months ago

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFenc...

crashing

EA_Mako

Community Manager

5 months ago

Hey everyone,

This post is being pinned to the top to make sure it stays visible, but to be clear:

We do not consider this resolved.

We've been seeing reports of this from various players including both here and on Steam. If you haven't already, please provide the following information so we can pass it along to have this looked into further.

Thank you for hanging in there while we're taking a look!

EA ID/Steam ID:

OS Version:

GPU:

GPU Driver:

Date/time issue occurred?

Summarize your bug:

What type of issue do you have? Crash - Disconnect - Kicked to main menu, etc.

In which mode has this happened? Campaign - MP - if MP, which part?

Any other errors?

Please attach a DxDiag if possible: