Forum Discussion

Seasoned Traveler

5 months ago

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFenc...

crashing

EA_Shepard

Community Manager

5 months ago

Hey, folks

I poked around and saw a few more players having the same issue on Steam as well - Steam Link. If you can, please provide the following for us:

EA ID/Steam ID
OS installed:
OS Version
GPU:
GPU Version
Date/time issue occurred?
Summarize your bug:
What type of issue do you have? Crash - Disconnect - kicked to main menu, etc.
In which mode has this happened? MP - Campaign - if MP, which part?
Any other errors when they happen?
Crash the entire game, or just pops up the error?
Is this during a specific mission or during a cut-scene?
Can you attach a DxDiag?

AtomicNooX

Seasoned Newcomer

5 months ago

EA ID/Steam ID: STEAM_0:0:486460941
OS installed: Windows 11 PRO
OS Version: 10.0.26100 / 24H2
GPU: Gigabyte GeForce RTX 4080
GPU Version: 581.42
Date/time issue occurred?: The crash happened every day since launch, several times during each gaming session. Right now, I’ve played around 23 hours in total, and during that time I’ve had maybe 10 crashes. Sometimes I managed to play a few matches without a crash, and other times it happened even after just one match.
Summarize your bug: The whole game freezes, followed by an error message in the middle of the screen - and then it crashes to the desktop.
What type of issue do you have?: Crash
In which mode has this happened?: MP, It happens at random moments, without any warning signs. There’s nothing that seems to cause it, and I can’t predict when it’s going to crash. There are no noticeable indicators I could point out beforehand.
Any other errors when they happen?: No
Crash the entire game, or just pops up the error?: Pops up the error and then crash the entire game.
Is this during a specific mission or during a cut-scene?: No