Forum Discussion

Seasoned Traveler

5 months ago

DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

In my experience, turning off overclock is preventing crashes. This does not fix everyone's issue. I can only play for a couple minutes, and I get this error message. Direct function "m_submitFenc...

crashing

EA_Shepard

Community Manager

5 months ago

Hey, folks

I poked around and saw a few more players having the same issue on Steam as well - Steam Link. If you can, please provide the following for us:

EA ID/Steam ID
OS installed:
OS Version
GPU:
GPU Version
Date/time issue occurred?
Summarize your bug:
What type of issue do you have? Crash - Disconnect - kicked to main menu, etc.
In which mode has this happened? MP - Campaign - if MP, which part?
Any other errors when they happen?
Crash the entire game, or just pops up the error?
Is this during a specific mission or during a cut-scene?
Can you attach a DxDiag?

officialcrankz

Seasoned Newcomer

5 months ago

EA ID/Steam ID
officialcrankz

OS installed
Win 10 Pro

OS Version
22h2 Build: 19045.6332

GPU
EVGA 3080 FTW3 LHR

GPU Version
581.42

Date/time issue occurred?
EVERY. SINGLE. TIME.

Summarize your bug
Before it was the known game crash where the DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG error appeared and after clicking ok the game closed. But now the game brings my whole pc to crash, the game freezes and I cant tab out or create a new desktop, nothing. When it happens i have to hard reboot my system, which honestly sucks. The same error occured in BF2042 after the BF6 Beta, before I never ha any issues.

In which mode has this happened?
It happens only ingame, not in the menus. Mode doesn't matter, it happens in any mode.

A workaround I have found for the meantime is enabling the debug mode in the NVIDIA Control Panel and leaving the panel open while gaming.