EA ID / Steam ID:
(Will provide privately upon request)
OS Version:
Xbox OS 22H2 (Build 10.0.28000.4976)
GPU:
AMD Ryzen AI Z2 Extreme APU (Integrated RDNA 3.5 Graphics, 16 Compute Units)
GPU Driver:
ASUS Xbox Display Driver 10.0.28000.4976 (August 2025)
Date/Time the issue occurred:
October 30, 2025 - approximately 00:15 (Toronto time zone)
Brief summary of your bug:
During a multiplayer session of Battlefield 6, the game performs normally for 30 minutes to one hour before freezing. The image locks, audio continues briefly, and the game then crashes to the dashboard. An error message appears stating that the graphics card or device was removed. No performance or temperature warnings occur before the crash.
Type of issue:
Crash (freeze followed by graphics device removal error)
Mode where it occurred & Map:
Multiplayer - King of the Hill mode.
Map name not recorded. The issue has occurred in other multiplayer sessions as well.
Any other errors:
Error message referencing graphics device removal (DXGI_ERROR_DEVICE_REMOVED).
Screenshot attached showing the exact wording of the error.
DxDiag:
DxDiag.txt attached (generated from Windows subsystem on ROG Xbox Ally X).
