DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG

Hi EA team,

I just purchased the game via Steam on a brand new PC (which I pretty much bought to, among others, play this game, so would be a shame if I can't) and I have unfortunately been experiencing a variety of issues including game crashes like the OP in this thread.

Here is the info you request:

Steam ID: KalionVDS

OS Version: Windows 11 Pro 25H2

GPU: MSI RTX 5070 12G VENTUS 2X OC

GPU Driver: GeForce GameReady 591.86

Date/Time the issue occurred: Various over the last two days.

Brief summary of your bug: Various, mainly: 1. Game freezes with same error message as OP. 2. Sudden PC reboot with no error message. One time even a blue screen. 3. Game exits with no error message or warning.

Type of issue: DirectX crash/PC crash/Game exits to desktop

Mode where it occurred & Map: Main menu (when DirectX crash, MP (when exiting randomly, various maps, different times)

Any other errors: See above (BSoD, exiting randomly)

DxDiag: See attached

Some more details: I only experience this error in BF6. (Fortunately) I am not able to reproduce the BSoDs. Other games do not suffer from the same problem. I attempted the following tweaks:

• (Clean) driver reinstall -> No effect
• Disable overlays (discord, steam, benchmarks)-> positive effect (delays game exit) but not permanent solution
• Run in windowed mode -> Positive effect if next point is applied
• Disable "Optimizations for windowed games" -> Positive effect (delays DirectX crash)
• Force "High-performance" card use in graphics settings -> No effect
• Change or disable DOCP settings in BIOS -> No effect

I believed the crashed and reboots may have been related to PSU/mobo instability so I ran various benchmarks and tests (Prime95, Heaven, CB R23, 3DMark Steel Nomad/Time Spy, OCCT PSU test) but none of them triggered any problems.

Could you please assist me in solving the problem?

Thank you