EA account still not showing my Phantom edition purchase even after 6 months!

Good afteroon all.

I wondered if anyone else has had this issue.

I pre ordred the Phantom Edition of Battlefield 6  not once but twice! The first attempt failed but i was unaware. The second pre order went through fine.

When I looked in my EA App it states that I just have the regular edition of Battlefield and not the one I paid for. 

I have contacted EA's virtual assistants on four occasions and have gone around in circle which is so frustration. They have not been able to recitfy my issue. If I pay for a product I expect to get it in full. I have missed out on all the bonuses that can with the pre order including  a free battlepass, I have none of the Phantom edition content either. 

I have been through all the fixes and reinstalls but nothing has worked. At EA's end on there system I have been marked down as just purcashing the standard edition but I have screen shots of my purchase.

If anyone at EA can help I would appricate it.