Forum Discussion

Seasoned Newcomer

5 months ago

Solved

EA Deleted Battlefield 6 from my account library and refused refund

I purchased, downloaded and installed Battlefield 6. After their launch issues with the EA app, I attempted to reinstall the game 3 times. Every time I launched the game, it said I needed to purchase...

PartyFarter
5 months ago
If you paid with a credit card contact your issuing bank and raise a claim. Your bank are required in this case to investigate that your claim is valid and most likely refund the amount and cancel the transaction as long as you can provide documentation that you 1. haven't gotten the product from the merchant and 2. you have been denied a refund by the merchant for the missing product. If you used Paypal you should make the claim with Paypal first.

DeSharke187

Seasoned Newcomer

5 months ago

I explained my scenario to some of my gamer friends who said they refuse to use the EA app for this exact reason. Wish I knew beforehand that EA costumer service is non-existent. EA replied to my original case saying they were unable to issue a refund and then continued to close my case without an explanation of why they couldn't process the refund, or how to contact anyone further about the issue. I will never use the EA App or pay EA directly ever again. Using much more experienced and reliable systems such as Steam is probably the best option for anyone considering purchasing any game produced by EA.

PartyFarter

Seasoned Ace

5 months ago

Very true. Only use ea app if subscribing to ea play pro. Else just use steam.