EA Store Tombstone Owner – No Season 2 Pass Granted

I am posting this for transparency and clarification.

I pre-ordered the Tombstone Edition directly through the EA Store. On launch day, I attempted to access the game but was unable to play due to the EA App outage affecting EA Store purchasers.

EA publicly communicated that affected players would receive compensation, including the Season 2 Battle Pass.

I contacted EA Support and received confirmation that:

    My account was included in the compensation eligibility review.

    I was flagged as impacted.

    I was granted the 2XP booster compensation.

    I was not flagged for the Season 2 Battle Pass entitlement.

    The eligibility flags are internal and cannot be overridden.

    The rollout has been finalized and cannot be reopened.

So to summarize:

I was confirmed impacted by the outage.
I was confirmed included in the compensation review.
Yet I was placed into a booster-only tier despite public messaging indicating affected players would receive the Season 2 Battle Pass.

If multiple compensation tiers existed, that distinction was not clearly communicated publicly.

I am requesting clear clarification from the Battlefield team:

    What criteria determined booster-only eligibility versus Battle Pass eligibility?

    Why were some EA Store Tombstone Edition purchasers who attempted launch-day access classified differently?

    Was the public messaging intended to apply to all affected players, or only a subset defined by internal criteria?

This is not a request for sympathy — it is a request for transparency and consistency between public communication and backend implementation.

If compensation tiers were intentionally structured this way, that should be clearly acknowledged.

I would appreciate an official response clarifying this discrepancy.