Erroneous Permanent Ban + EA Help Website is Broken (Case Creation Failed)

Hi everyone, and hopefully an EA Community Manager can see this.

I am writing this out of sheer frustration. Recently, my EA account was permanently banned for "Gameplay Enhancement" on Battlefield 6. I am completely blindsided and 100% certain this is a false positive by the automated anti-cheat system.

Here is my exact situation:

1. Total Playtime: Only about 9 hours in total.
2. Play Period: I played briefly around October 2025, and only played a tiny bit this May 2026.
3. Game Mode: I have ONLY played the offline single-player Campaign. I have never once touched multiplayer. I have all my Steam achievements related to multiplayer completely locked, which clearly proves I have zero history in online matches.
4. Cheats/Trainers: I have never used any trainers, macros, or third-party software.

The most maddening part is that I cannot even submit an official appeal. Every single time I try to fill out the webform on EA Help, I get the error message: "We ran into an issue creating your case. Please try again in a few hours." It has been doing this repeatedly.

I even sent an email to ea@e.ea.com back on May 18th, but as expected, I have received absolutely no response.

I am a legitimate customer who bought the game fairly through Steam. How can I be permanently banned for "Gameplay Enhancement" when I have only played 9 hours of single-player campaign?

How can I get in touch with a real human at the Terms of Service team when the official support website refuses to create a case? If any CM or user knows a workaround or can escalate this broken case system, please help.

Please note that I used an AI translator (GPT) to write this post in English as it is not my native language. There might be minor phrasing issues, but I hope my situation and the facts are delivered clearly. I sincerely request a proper manual review of my case.

Thank you.