You’re not alone in this… I have missing EA Play Pro Rewards for BF6 too. I purchased an EA Play Pro subscription directly through the EA App in August 2025. I preordered the phantom edition of bf6 on steam. I have not received the promised rewards for Season 1, including the (EA Play Season 1 Pack for Battlefield 6) and the (EA Play Deployment Pack.) These packs should have been automatically added to my in-game inventory upon subscription activation, but they are missing from my Battlefield 6 loadout and inventory screens…
It's now been exactly a month since I made my first support ticket, and my issue STILL hasn't been solved btw.
The last support person said:
"I checked with my team and I will request you to wait as the option to validate or add EA play rewards in Battlefield 6 is not available in our tool. We will help you out once our tools are up and running".
This absolutely insane. How can a AAA gaming studio not possess the ability to grant users rewards in-game. I had the same issue in BF2042 (of not receiving EA play rewards), I was able to talk to a live support agent using the live-chat feature, and the issue got fixed within minutes.
But here we are. A month later and STILL not fixed for BF6. EA has also quietly removed the ability to live-chat with a support agent as well, now your only chances are through email (which 90% of the time they just send you a generic AI generated response). I've also filed a complaint against EA using the better business bureau, since I feel this borders on the lines of false advertising.
I paid $40 for EA play annual subscription, the subscription advertised in-game rewards, I have not received any in-game rewards, and now I'm out $40. How is this anything but false advertising?
