Missing Mimic Weapons Package Twitch Drop in-game

I am missing a twitch drop for BF6 which is for the Mimic Weapons Package. I have obtained it on Twitch during the first drop campaign which was held between 7-10th of August and 14-17th of August. The drop was also claimed before the 25th of August. I have received every twitch reward other than that one so far. I have contacted multiple people from support (as a different person responded each time) already but they are fully ignoring the issue and giving completely unrelated responses or answers. I am also being sent to chat which I simply cannot see or access anywhere on the website when it comes to my active case. As the Resume Case button, simply does not appear anywhere there.

This kind of quality control or communication in genuinely unacceptable.