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xOctopus_Hands's avatar
xOctopus_Hands
Seasoned Newcomer
1 day ago

My account has been Temp Ban

My account has been Temp Ban but when i check my account there is nothing in my penalty history and this is a issue with all game not just BF6 witch is the only game i play; i get a error code of EC:10902 

4 Replies

  • xOctopus_Hands's avatar
    xOctopus_Hands
    Seasoned Newcomer
    10 hours ago

    I've already submitted like 2 of these forms with snapshots. Is there a time frame for a response?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    xOctopus_Hands​,

    If it still isn't showing up properly in your penalty history, I'd still reach out to our terms of service team via the webform in the article I linked before. They can help with any and all bans on your account.

  • xOctopus_Hands's avatar
    xOctopus_Hands
    Seasoned Newcomer
    1 day ago

    Yea im 100% positive I dont have ea app and steam linked and I have BF6 on ea app 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey xOctopus_Hands​,

    Maybe this is a silly question, but are you sure that you're checking the penalty history for the correct account? If you play on Steam for example, it might be linked to a different EA account than the one you're checking.

    There's a webform in this article you can use if you're sure this is the right account but still don't see anything in your penalty history. Our terms of service team will be able to take a look at this ban for you.

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