My account inexplicably banned,but official website shows not banned!

We are several players with the same problem. I bought the game earlier today, played for about an hour, then took my dog for a walk. When I came back and started playing again, I got banned.
I can’t submit a support request, because like many others, my account doesn’t show as suspended, and support doesn’t allow me to open a ticket.
Luckily, I bought the game on Steam and only played for about 90 minutes, so I could still request a refund — but honestly, I’d rather they fix the issue than have to return the game.

I played for 9 hours, and the refund failed. Now I don't know what to do

This is a chat I had with customer service. She was perfunctory all the time and couldn't solve the problem. She just consumed my patience and asked me to close the customer service page to complete her task

The same problem. Have you solved this problem, bro?

how did you get connected to live chat?

Kick me when you find a way.

Many ppl have same problem ea don’t help bad service ea