Forum Discussion

Seasoned Traveler

1 month ago

Solved

My battlefield6 account was wrongly banned

My Account Information

EA Account Email：[edit: email address removed]
- Origin ID / Player ID：Tjhjdj
Ban Date & Time：9. 03, 2026, 7:39
- Ban Reason Shown：Gameplay Enhancement / Unauthorized Software

I am very angry that I have not received a response from EA regarding my appeal case for twelve days. My first time playing Battlefield was in 2012 when I played the Chinese special Battlefield OL and learned about this game. From Battlefield 4, Battlefield 1, Battlefield 5, Battlefield 2042 to Battlefield 6, I have been playing Battlefield 6 since its launch. From my perspective, this is the most comfortable and enjoyable FPS shooting game I have ever played. However, on September 3rd, my account was banned due to game enhancement, but I am not a cheating player. I am a casual player and there is a saying in our gaming community that I can do anything in Battlefield OL, and my KD can also do it. It reflects my gaming status very well. I am deeply angry about the efficiency of EA's anti cheating team's review, as they have been unable to provide me with a response for thirteen days.

anticheat

EA_QueenBee
1 month ago
Hey Tjhjdj,

Unfortunately we can't help with bans here at all on the forums. It's good to hear that you've already raised a ticket with our terms of service team, but I understand the frustation that it's taking a while to hear back. If you go to My Cases, what's the status of your dispute?

23 Replies

cevansAKAkun
Seasoned Novice
1 month ago
Tjhjdj
Seasoned Traveler
1 month ago
I want to play Battlefield Storm 6, but my account has been banned due to game enhancement. However, my K/D is very low, and I usually only play casual breakthroughs. My appeal case has not received a response from customer service for 15 days, and community managers only express apologies and are unable to help me. It's really hard to play without playing, comparable to quitting internet addiction. I have been playing games for a long time from Battlefield 4 to Battlefield 6, and EA is now treating me so badly.
ElliotLH
Hero+
1 month ago
Hi Tjhjdj,

Just to let you know, I've merged the new thread you created with your existing one about the issue. However, I'm afraid that, as already mentioned a few times, there is very little assistance we can offer for bans on these forums. If you have not received a response to your appeal yet, you could try contacting EA Help to see if they can provide an update. However, do not ask for the update directly through the existing appeal case, as it will move your appeal to the back of the queue.