Raven Raider pack

I was kinda shocked when I saw the content within the bundle gone
And it was still there the night before it happened, I was gaming with my friends

So I immediately submit a ticket to EA Customer Service
Yet, the issue still persists

First, I asked about
Me: "Was the bundle only available for a period of time after purchase?"
EA: Please provide your proof of purchase, so that we could check account log from the backend
Then, no response despite given estimated time of purchase

Then it got forwarded to someone else
EA: Please follow the instructions on the list/link, to make sure(that maybe it issue on user's end)
https://help.ea.com/en/articles/battlefield/battlefield-6/find-missing-content-and-rewards/#troubleshoot-missing-content
Me: Did and checked everything on the list.
So I asked whether it was something about copyright dispute, since I saw some posts on Reddit

Then, it got forwarded to someone else, again
EA:
"Well we won't be able to comment on this at the moment as we have no details on this, however we have raised request for more details on this issue with the team and would suggest you to keep an eye on our social media pages for more updates on this.
https://x.com/Battlefield?lang=en"
Me: Okay

It's almost a week after the last message
Still, I've yet to see any updates or hotfix that address this issue
Just wanted to post here so that players with the same frustration would have some insights
Tbh, half of the responses from them, kinda feels like AI generated/Bots
And now, I'm still waiting for an answer