Season 5 BF Pro owned in EA Store but unavailable in game

Hello,

I am experiencing an account entitlement/synchronization issue with Season 5 Battlefield Pro on PC.

I own Battlefield 6 Phantom Edition, which included one Battlefield Pro Token. On October 13, I redeemed my Battlefield Pro Token in-game. At that time, Season 5 content and Challenges were already visible in the game.

Current issue:

• The official Battlefield Store page for “Season 5 – Battlefield Pro” shows “You own this add-on” on my EA account.
• In Battlefield 6 itself, Season 5 Battlefield Pro is not active.
• The game still shows “Buy Battlefield Pro”.

I have already:

• signed out and back into my EA account;
• fully restarted the game and PC;
• cleared the EA App cache;
• repeated these checks multiple times over two days.

Nothing has changed.

EA Help reviewed the issue and advised that this appears to be an account entitlement/synchronization problem rather than a local issue. The case was documented and forwarded for investigation.

EA Help Case ID: 256676013

Expected result: Season 5 Battlefield Pro ownership and access should be synchronized correctly between the official Battlefield Store and Battlefield 6.

Please investigate the Season 5 Battlefield Pro entitlement on my account and correct/resynchronize it.

I am attaching screenshots showing:

1. Official Battlefield Store: “You own this add-on” for Season 5 Battlefield Pro.
2. In-game screen still showing “Buy Battlefield Pro”.