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FREESTYLEkill3r please post a DxDiag.txt report so we can see the crash log at the bottom of the report.
https://help.ea.com/en/articles/technical-issues/dxdiag-information-pc/
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Just had my first crash with this error since Winter Update sadly... just happened randomly this morning when trying to start matchmaking on first game of the day. See attached for dxdiag.txt report
- OskooI_00716 days agoLegend
FREESTYLEkill3r this is the most recent error code at the bottom of your DxDiag.txt .
---------------
Diagnostics
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 9f
P2: 3
P3: ffff80893c252120
P4: fffffb891676f580
P5: ffff80893c2b3280
P6: 10_0_26200
P7: 0_0
P8: 768_1
P9:
P10:
Here's what Google Gemini AI says.
This WER0 BlueScreen error (P1: 9f) indicates a critical system crash, likely due to a bad driver, faulty hardware (like RAM/disk), overheating, or a problematic update/software conflict, with the 10_0_26200 pointing to a newer Windows build (likely Windows 11 Insider/Preview).
To fix it, you'll need to update drivers (especially graphics/network), run sfc /scannow & DISM, check for Windows Updates, potentially remove new hardware/software, and look for overheating.
1. Identify the Stop Code
The "9f" in P1 usually relates to a driver failure or hardware issue. Look for the actual stop code (e.g., DRIVER_POWER_STATE_FAILURE) on the blue screen itself for more clues.- 2. Common Fixes (Software/Driver First)
Update Drivers: Go to Device Manager and update your graphics, network, and other key drivers, or download them directly from the manufacturer's website.
Run System File Checker: Open Command Prompt as admin and run sfc /scannow, then DISM /Online /Cleanup-Image /RestoreHealth to repair corrupted system files.
Check Windows Update: Install any pending updates or uninstall recent ones if the issue started after an update.
Check for Overheating: Monitor CPU/GPU temps; high temps can cause crashes.
Scan for Malware/Viruses: Run a full system scan.- 3. Hardware & Advanced Steps
Remove New Hardware: If you recently added any, remove it.
Test RAM: Run the Windows Memory Diagnostic tool.
System Restore: Roll back your system to a point before the crashes started.
Clean Boot: Start Windows with minimal drivers to isolate software conflicts. - 4. For Insider Builds (If Applicable)
Since P6 is 10_0_26200, you're on a newer Windows build. These can be less stable. Ensure everything is updated, and consider reporting the bug to Microsoft or using the Feedback Hub if it's a preview build.
OskooI_007 recommends running HCI MemTest to check for memory errors.
Download HCI MemTest and see if there's any memory errors.
https://hcidesign.com/memtest/
Open Windows Task Manager and check how much available memory there is.
Open multiple MemTest windows. Have each MemTest window scan 3000MB of memory.
Never let the available memory in Windows Task Manager reach 0. Always leave at least 1GB of available memory because if it reaches 0 then MemTest will start testing the Windows page file on the SSD.
If I don't reply to your post then personal message me. Sometimes the forum fails to notify me when someone replies.
- FREESTYLEkill3r15 hours agoSeasoned Scout
I'm not actually getting a blue screen during these crashes... I just crash to desktop so not sure if it's actually relative to what's going on. I did have a couple blue screens a few months back so not sure if those are old. But when this was happening I did run /sfc scannow and repair and found zero errors to fix. I also ran Windows Memory Diagnostic tool and found zero errors as well. So it could be the version of Windows I'm on? Not positive... I hate Windows 11 and only reason I'm using it is because of them stopping support for Windows 10 (which I wasn't the biggest fan of either if we're being honest... haven't enjoyed Windows since Windows 7).
Anyways... stopped playing the game for about 2 weeks and decided to hop on tonight. Tried checking out the new BF Pro battlepass challenges... device_hung and crashed to desktop. This is the first time I've crashed just browsing the main menu and not when I'm actively joining a server. I took a break from the game because I was tired of dealing with all the issues and lmao first time launching and immediately hit with that just leaves such a bad taste for the consumer.