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Anonymous's avatar
Anonymous
13 years ago
Solved

2 of the 4 BF3 Premium DLC won't download on PC

Hi, Since I bought BF3 Premium last weekend I'm struggling to download Armored Kill and Close Quarters DLC. End Game and Aftermath caused no issue. Each time I start download, they download ut once...
battlefield 3
  • Anonymous's avatar
    Anonymous
    13 years ago

    All,

    So I've tried to apply solution described here : http://www.omgeek.net/forum/showthread.php?tid=102

    What to do:

    1. Exit Origin.
    2. Go to http://anchorfree.com/ and download the free version of this app. This app is an OpenVPN based privacy and security tool that can change your current ip address.
    3. After you downloaded & installed the application, Run it.
    4. It will install a virtual hardware. Install it.
    5. When the installation is complete. Run it, then activate it.
    6. Run Origin.

    And it worked ! It seems there is an issue with port filtering with Australian DODO users (and some other Telcos around the world).

    Apparently it is also possible to solve the issue by configuring Windows to use Google DNS (8.8.8.8 and 8.8.4.4) instead of default Dodo ones. I'm checking that.

    Hope that will help other users.

    Cheers.

fones8212104's avatar
fones8212104
13 years ago

So, an update on my issue, i spoke to a help person on live chat and they told me i had to call EA by phone. here is their response.

Erica: I have checked the previous case and since you have already tried the workaround for the issue, what I can advise you to do is to contact our phone support for further assistance for we do have a specialized team that handles these issues.


you: whats the number?

you: hello?

Erica: This team is available 10AM-10PM EST, Monday through Saturday. [Admin. Edit] Please contact support via this link: https://help.ea.com/en/contact-us/
, select option one, and enter your case number (08729546). When the advisor answers the phone, let them know you are calling about an escalated case and the advisor will get you to the proper team. For your convenience, you may choose to contact them using a VOIP service such as Skype or Googletalk.

The problem is that they are only open from 9am to 9pm CST. Which for me in Sydney Australia is between midnight and midday. I get up for work at 5am and leave by 5:15am. so now i need to either stay up late or get up early to get the game to work correctly as advertised. To say i am unhappy is an understatement.

Anonymous's avatar
Anonymous
13 years ago

Hi,

I've contacted them. After two days and hours (not kidding, hours) spent on Skye, still the same issue and no solution. I've search a little bit further on Google and foun this thread :

http://battlelog.battlefield.com/bf3/forum/threadview/2832654625180721270/1/

They say it's a Telco issue with Dodo customers. And I'm a Dodo customer (don't know if you guys are). So I've tried the solution explained at the end of this thread :

http://www.omgeek.net/forum/showthread.php?tid=102

So I'm giving it a try. I'll keep you posted, but It will take a while as with the VPN I'm only downloading at 50kb/s. That being said, that would not explain why Enf Game and Aftermath were downloaded correctly but Close Quarter and Armored Kill weren't.

  • Anonymous's avatar
    Anonymous
    13 years ago

    All,

    So I've tried to apply solution described here : http://www.omgeek.net/forum/showthread.php?tid=102

    What to do:

    1. Exit Origin.
    2. Go to http://anchorfree.com/ and download the free version of this app. This app is an OpenVPN based privacy and security tool that can change your current ip address.
    3. After you downloaded & installed the application, Run it.
    4. It will install a virtual hardware. Install it.
    5. When the installation is complete. Run it, then activate it.
    6. Run Origin.

    And it worked ! It seems there is an issue with port filtering with Australian DODO users (and some other Telcos around the world).

    Apparently it is also possible to solve the issue by configuring Windows to use Google DNS (8.8.8.8 and 8.8.4.4) instead of default Dodo ones. I'm checking that.

    Hope that will help other users.

    Cheers.

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