Forum Discussion
26 Replies
Hello,
Try contact EA live advisers for that issue and they going to solve it for you https://help.ea.com/contact-us
Regards, LibeverTrying to play battlefield 4 today, was reinstalling it to see if it was on my end, and thought I'd make a post on the forums because even though I don't think it's on my end, I'm just going to be thorough.
When I try to join a server, the BF4 join window pops up, but rather than let me play, it asks for a product code. I copy and paste my product key from Origin, put it in there, and says that that product key has been used by another account (my account..) I bought the key through origin, if anyone's asking. Thanks for any help involving me playing BF4 any time soon, I saw the twitch streams and wanted to play myself.
- AOD_WhyLord12 years agoRising Newcomer
same here, really annoying
Same problems here... what can we do about this ☹️
- ApprovedAnonymous12 years ago
Yeah I have this problem to. Have any of you found any solutions in fixing it?
- ApprovedAnonymous12 years ago
Yeah, I'm suffering from the same problem. The only answers I've found are similar problems relating to Battlefield 3, with various solutions, but none have worked for me.
- ApprovedAnonymous12 years ago
I know other people have made posts about this but they have not gotten much attention it seems like. I bought BF4, preloaded and everything. I tried to play multiplayer today in multiplayer and it says my key has already been used. I need some help. Its really annoying. If anyone has had this problem, please reply it would really help me out.
Thanks
Hello,
You should contact EA live adviser for payment and order issues https://help.ea.com/contact-us
Only Customer support has the needed tools and permissions to deal with account related enquireries.
This unfortunately means people here on Answer HQ will not be able to help you directly and I can only advice to contact Customer Service/Game Advisors.Contact a Game Advisor...
Here's how:
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.Regards, Libever
- EA_David12 years ago
Community Admin
Hi inamyki,
Just to check, are you logging into battlelog from Origin? Are you using the same account that you're posting on now? - ApprovedAnonymous12 years ago
Yes, I am logging into battlelog from origin and I am also using the same account for bf4 that I am using to post here.