Forum Discussion

stupido88's avatar
11 years ago

APPCRASH BF4.EXE

i have constant crashes with bf4 since update and release of the dragons teeth dlc. every time i join a server i can play for some minutes and then it crashes. it just says bf4 has stopped working.

tried EVERYTHING bot couldnt solve it. Now its the time for support to get my game runnig again, because i have all the rights to expect a ready game instead of **bleep** like this BETAFIELD. iam trying to find a solution now for more then 3 days including fresh win install, but again no change at all!!!

here is my windows error report: 

Version=1 
EventType=APPCRASH 
EventTime=130503478102633653 
ReportType=2 
Consent=1 
UploadTime=130503478103073678 
ReportIdentifier=0be6e2af-102c-11e4-aa5b-bc5ff479ec15 
IntegratorReportIdentifier=0be6e2ae-102c-11e4-aa5b-bc5ff479ec15 
Response.type=4 
Sig.Name=Anwendungsname 
Sig.Value=bf4.exe 
Sig.Name=Anwendungsversion 
Sig.Value=1.3.2.3825 
Sig.Name=Anwendungszeitstempel 
Sig.Value=53a4d82a 
Sig.Name=Fehlermodulname 
Sig.Value=bf4.exe 
Sig.Name=Fehlermodulversion 
Sig.Value=1.3.2.3825 
Sig.Name=Fehlermodulzeitstempel 
Sig.Value=53a4d82a 
Sig.Name=Ausnahmecode 
Sig.Value=c0000005 
Sig.Name=Ausnahmeoffset 
Sig.Value=0000000000bcb598 
DynamicSig.Name=Betriebsystemversion 
DynamicSig.Value=6.1.7601.2.1.0.768.3 
DynamicSig.Name=Gebietsschema-ID 
DynamicSig.Value=1031 
DynamicSig.Name=Zusatzinformation 1 
DynamicSig.Value=cb83 
DynamicSig.Name=Zusatzinformation 2 
DynamicSig.Value=cb833ca3987dfe284552bee0270e54c2 
DynamicSig.Name=Zusatzinformation 3 
DynamicSig.Value=f551 
DynamicSig.Name=Zusatzinformation 4 
DynamicSig.Value=f55180df0a8cb23327a212ef2e772e86 
UI=C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe 
UI=Battlefield 4™ funktioniert nicht mehr 
UI=Windows kann online nach einer Lösung für das Problem suchen. 
UI=Online nach einer Lösung suchen und das Programm schließen 
UI=Später online nach einer Lösung suchen und das Programm schließen 
UI=Programm schließen 
LoadedModule=C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe 
LoadedModule=C:\Windows\SYSTEM32\ntdll.dll 
LoadedModule=C:\Windows\system32\kernel32.dll 
LoadedModule=C:\Windows\system32\KERNELBASE.dll 
LoadedModule=C:\Program Files (x86)\Origin Games\Battlefield 4\Core\Activation64.dll 
LoadedModule=C:\Windows\system32\USER32.dll 
LoadedModule=C:\Windows\system32\GDI32.dll 
LoadedModule=C:\Windows\system32\LPK.dll 
LoadedModule=C:\Windows\system32\USP10.dll 
LoadedModule=C:\Windows\system32\msvcrt.dll 
LoadedModule=C:\Windows\system32\ADVAPI32.dll 
LoadedModule=C:\Windows\SYSTEM32\sechost.dll 
LoadedModule=C:\Windows\system32\RPCRT4.dll 
LoadedModule=C:\Windows\system32\SHELL32.dll 
LoadedModule=C:\Windows\system32\SHLWAPI.dll 
LoadedModule=C:\Windows\system32\WINHTTP.dll 
LoadedModule=C:\Windows\system32\webio.dll 
LoadedModule=C:\Windows\system32\MSVCP100.dll 
LoadedModule=C:\Windows\system32\MSVCR100.dll 
LoadedModule=C:\Windows\system32\ole32.dll 
LoadedModule=C:\Windows\system32\OLEAUT32.dll 
LoadedModule=C:\Windows\system32\IMM32.DLL 
LoadedModule=C:\Windows\system32\MSCTF.dll 
LoadedModule=C:\Program Files (x86)\Origin\igo64.dll 
LoadedModule=C:\Windows\system32\WINMM.dll 
LoadedModule=C:\Windows\system32\profapi.dll 
LoadedModule=C:\Windows\system32\apphelp.dll 
LoadedModule=C:\Windows\system32\urlmon.dll 
LoadedModule=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll 
LoadedModule=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll 
LoadedModule=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll 
LoadedModule=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll 
LoadedModule=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll 
LoadedModule=C:\Windows\system32\version.DLL 
LoadedModule=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll 
LoadedModule=C:\Windows\system32\normaliz.DLL 
LoadedModule=C:\Windows\system32\iertutil.dll 
LoadedModule=C:\Windows\system32\WININET.dll 
LoadedModule=C:\Windows\system32\USERENV.dll 
LoadedModule=C:\Windows\system32\WTSAPI32.dll 
LoadedModule=C:\Windows\system32\PSAPI.DLL 
LoadedModule=C:\Windows\system32\MSVCP110.dll 
LoadedModule=C:\Windows\system32\MSVCR110.dll 
LoadedModule=C:\Windows\system32\bcrypt.dll 
LoadedModule=C:\Windows\system32\DINPUT8.dll 
LoadedModule=C:\Windows\system32\dwmapi.dll 
LoadedModule=C:\Windows\system32\dxgi.dll 
LoadedModule=C:\Windows\system32\d3d11.dll 
LoadedModule=C:\Windows\system32\DSOUND.dll 
LoadedModule=C:\Windows\system32\POWRPROF.dll 
LoadedModule=C:\Windows\system32\SETUPAPI.dll 
LoadedModule=C:\Windows\system32\CFGMGR32.dll 
LoadedModule=C:\Windows\system32\DEVOBJ.dll 
LoadedModule=C:\Windows\system32\XINPUT9_1_0.dll 
LoadedModule=C:\Windows\system32\WS2_32.dll 
LoadedModule=C:\Windows\system32\NSI.dll 
LoadedModule=C:\Windows\system32\dbghelp.dll 
LoadedModule=C:\Windows\system32\IPHLPAPI.DLL 
LoadedModule=C:\Windows\system32\WINNSI.DLL 
LoadedModule=C:\Windows\system32\WSOCK32.dll 
LoadedModule=C:\Windows\system32\bcryptprimitives.dll 
LoadedModule=C:\Windows\system32\uxtheme.dll 
LoadedModule=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll 
LoadedModule=C:\Program Files (x86)\Origin Games\Battlefield 4\Engine.BuildInfo_Win64_retail.dll 
LoadedModule=C:\Windows\system32\WINTRUST.dll 
LoadedModule=C:\Windows\system32\CRYPT32.dll 
LoadedModule=C:\Windows\system32\MSASN1.dll 
LoadedModule=C:\Windows\system32\nvapi64.dll 
LoadedModule=C:\Windows\system32\WINSTA.dll 
LoadedModule=C:\Windows\system32\HID.DLL 
LoadedModule=C:\Windows\system32\ntmarta.dll 
LoadedModule=C:\Windows\system32\WLDAP32.dll 
LoadedModule=C:\Windows\system32\CRYPTBASE.dll 
LoadedModule=C:\Windows\system32\CLBCatQ.DLL 
LoadedModule=C:\Windows\system32\CRYPTSP.dll 
LoadedModule=C:\Windows\system32\rsaenh.dll 
LoadedModule=C:\Windows\system32\RpcRtRemote.dll 
LoadedModule=C:\Windows\system32\nvwgf2umx.dll 
LoadedModule=C:\Windows\system32\mswsock.dll 
LoadedModule=C:\Windows\System32\wshtcpip.dll 
LoadedModule=C:\Windows\system32\SspiCli.dll 
LoadedModule=C:\Windows\System32\MMDevApi.dll 
LoadedModule=C:\Windows\System32\PROPSYS.dll 
LoadedModule=C:\Windows\system32\AUDIOSES.DLL 
LoadedModule=C:\Windows\system32\avrt.dll 
LoadedModule=C:\Windows\system32\wdmaud.drv 
LoadedModule=C:\Windows\system32\ksuser.dll 
LoadedModule=C:\Windows\system32\msacm32.drv 
LoadedModule=C:\Windows\system32\MSACM32.dll 
LoadedModule=C:\Windows\system32\midimap.dll 
LoadedModule=C:\Windows\system32\NLAapi.dll 
LoadedModule=C:\Windows\system32\napinsp.dll 
LoadedModule=C:\Windows\system32\pnrpnsp.dll 
LoadedModule=C:\Windows\system32\DNSAPI.dll 
LoadedModule=C:\Windows\System32\winrnr.dll 
LoadedModule=C:\Windows\System32\fwpuclnt.dll 
LoadedModule=C:\Windows\system32\rasadhlp.dll 
LoadedModule=C:\Windows\system32\dhcpcsvc.DLL 
LoadedModule=C:\Windows\system32\dhcpcsvc6.DLL 
LoadedModule=C:\Program Files (x86)\Origin Games\Battlefield 4\EAWebKit64.dll 
LoadedModule=C:\Users\ThOmSn\AppData\Local\PunkBuster\BF4\pb\pbcl.d64 
LoadedModule=C:\Users\ThOmSn\AppData\Local\PunkBuster\BF4\pb\pbag.d64 
LoadedModule=C:\Windows\system32\d3d9.dll 
LoadedModule=C:\Windows\system32\d3d8thk.dll 
FriendlyEventName=Nicht mehr funktionsfähig 
ConsentKey=APPCRASH 
AppName=Battlefield 4™ 
AppPath=C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe

if you need anything else like a dxdiag or stuff like that, feel free to contact me!

100€ for a game which is a complete beta instead of a full release

3 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Keep in mind that Answer HQ is a platform where experienced gamer can help other players with technical issues. In order to help you we would need your hardware details and what kind of workarounds you have tried already. We are not contacting players directly as we are here in a community forum and not in a 1 on 1 chat support line.

     

    Cheers

    Basti

  • Carbonic's avatar
    Carbonic
    Hero+
    11 years ago

    Carbonic’s

    How To Make A Well Made Technical Question

    • Describe your system/platform:
      Platform, CPU,GPU, PSU, motherboard, soundcard, memory and harddrives etc.
    • Write descriptive (also the subject line) so the right people find your question and knows what it contains.
    • Give a precise description of each and every step you did until the error occoured
    • Give link to / copy paste relevant log files (the Windows Event Viewer logs most crashes)
    • Give link to screenshots of the problem happening
    • Tell if it has worked before, when it started not working and what did you do just before that!
    • Give a link to a movie of the problem happening if possible (especially with graphical problems)
    • Give a link to an updated dxdiag http://help.ea.com/en/article/how-to-gather-dxdiag-information/
    • Write the exact error messages ( screenshot if possible )
    • Tell the obvious, even if it’s stupid and obvious ( there’s a lot of clueless people on the internet, we don’t know if you are one of them )
    • Tell what you have tried to fix the problem in DETAIL and how you did it in DETAIL and what the results were, in DETAIL!