So Battlefield 1 has been crashing for me when I try to play multiplayer. When I select a mode (none of them work) and join a game, it stays in "loading level" for about 5 seconds and then crashes without any error message. There is no black screen or anything, it just goes straight to the desktop. I have tried Clean boot, repairing the game and close all background applications but none of these helped. I really don't want to download it again, because my internet speed isn't that good and it will take years. FX-6300 R7 370 ASRock 970 PRO3 R2.0 8GB RAM Singleplayer works fine, around 60fps at medium settings and it doesn't crash or anything.

Hi all, I don't have any news on this, other than that it's still being looked into. Hopefully I'll have something more detailed soon. @mistachicken Unfortunately I don't have any info on getting the time toppedback up.In some cases Origin Access trial time can be reset, this does sound like a prime example. If we can do this it would be after the issue is resolved, at which point we can hopefully help folks out.

READ THIS! I got refund after a hard fight with EA Chat support! Sorry for my .. bad English .. Hope it makes sense. You are now ready to chat with Garima - > . Garima - > Thanks for contacting EA Customer Experience, my name is Garima How may I assist you today? You - > Hmmm You - > I just chatted with Hema You - > who closed the chat? You - > Very arrogant person Garima - > Hello there, I understand that while chatting with the last adviser you got disconnected. Garima - > I understand this is very upsetting. Do not worry, I will do my best to address your issue and get the best possible update. You - > no no Garima - > May I know what issue you are experiencing? You - > the chat dident get disconnected You - > Hema just closed it Garima - > I'll be happy to assist you, may I know your concern in detail? You - > hm You - > just read case 2xxxx317 Garima - > I understand that you want refund against the origin access subscription. Correct? You - > yes - everything is listed in the case i just provided you Garima - > Could you provide your order or purchase number? Garima - > Is everything going fine? You - > everything is listed in case 27xxxx7 You - > order numbers You - > and so on Garima - > I cannot see it that's why I am asking for it nor I am able to review the chat. Garima - > Provide me the order number. Garima - > Is everything going fine? You - > moment You - > i have to find it again You - > i dont understand why you just cant look in the old case You - > but moment Garima - > That is a subscription correct? You - > 10x2xxxxxx758 Garima - > Alright! You - > well You - > i can copy paste the chat from before in here Garima - > I just checked and found that the order is for Origin Access Membership - Recurring 1 Month Garima - > Subscription cannot be refunded, I only can cancel it for upcoming months. You - > i already did that (Canceled the subscription) Garima - > This is non-refundable and I am unable to initiate refund against this purchase. Garima - > Yes, if within 3 days of purchase player contact then we make exception and get it refund by discussing with specialist and I already have discussed this with specialist team and they have denied refund against this purchase. Garima - > Is there anything else apart from this that I may assist you with? You - > But you dont listen to me You - > I will try again Garima - > The purchase was been made on 11/18/16 AT 08:25 PM and now I am unable to initiate refund against this purchase. Garima - > This is too old purchase and this cannot be refunded. You - > I bought the game to TRY bf 1 multiplayer mode! It crashed to WIndows ! (No error msg) - I searched the web, and found out that many other users had the same problem! EA responded in this thread, that it was an error and you where inverstagating the error. Suddently (10 days after i bought) you changed the terms of conditions, so now you say ; BF 1 (via origin access) dosent allow multiplayer. Garima - > The order number that you have provided is for subscription and if you were not happy with the game then you should have claimed refund within 72 hours. You - > Oh my god Garima - > Garima - > This cannot be refunded now. You - > LISTEN Garima - > I am unable to provide you refund. Garima - > Is there anything else apart from this that I may assist you with? You - > EA wroted in the forum You - > "We are aware of the error , and will try to fix it" You - > So i waited You - > And then suddently you just write " We do not support BF1 - multiplayer via origin access" You - > So i waited because you told on the forum, that you were looking on the error You - > Thats why i dident asked for refund in the first 72 hours Garima - > Let me discuss it again with specialist team You - > Thank you Garima - > Thanks I'll be back soon. You - > in this chat ? You - > i will just hang on Garima - > Thank you for being on hold for so long. You - > np You - > i have wasted alot of time on this for now You - > so a bit more is no problem Garima - > Good news! Your refund request was approved. Thanks for your patience. It may take up to 10 days for your refund to go through. If you’d like more information, visit My Cases—where you’ll find your case number, refund status, and other details. Garima - > The refund reference number for the same is 100XXXxxxX58. You - > So why did you change your mind ? Garima - > I didn't get you. You - > In last chat you couldent help me - and now you can Garima - > It wasn't me, it was other adviser. Garima - > My name is Garima you - > i can see that You - > But Hema couldent help me in the last chat. Garima - > She must have tried her best initially specialist denied me too for the refund but later going in details we made an exception for you. We never initiated refund after such a long purchase and subscriptions are always non-refundable. You - > Well anyway! Thank you Garima i will not buy an origin product again after this waste of time and bad communication. Like i told Hama, you got a lot of cutomers waiting for answer http://answers.ea.com/t5/Technical-Issues/EA-access-trial-of-Battlefield-1-crashes-while-loading/td-... Garima - > Foe all of us every contacting player is important and none of us want to make the player sad but we also do have limitations. Garima - > You are most welcome. You - > I will post this on forum, so other can refund Garima - > Thank you for being so understanding. Garima - > The issue was different here so not all will get refund against the purchase. Garima - > Please make a note that this is a exception that I made for you. Garima - > I also would like to thank you for your patience and cooperation. I am glad that I could help you. 🙂 Garima - > Thank you for contacting EA. Have a nice day. The chat session has ended. Please contact us again if you need further help.

Can you attach a dxdiag.txt file to this thread please? https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Hi there guys I'm also running on the 10h trial and by the looks of this I wont be buying the game. Have tried fresh install of game changed all the settings that have helped some, but since the new update as soon as it goes into loading map it crashes. Pretty rubbish to be honest I signed up to access to try this game before I buy it and what an experience 2 hours of my trial time sorting this out. I mean there enough people with an unsolvable issue you think someone from EA would of responded. The only variable is how many people with this issue are on the trial

Hi David, do you think we might get a couple of hours back for the trial as most of us looks like we lost a lot of time on the trial tinkering until we came here. I'm no compensation freak but i beleive this would be the right thing to do as although this is free, most of us paid the subscrition to join origin access to play this trial. I would just like my time back if possible. Cheers. @EA_David wrote: Thank you for the posts. We're aware of this issue, it's being looked into. Hopefully we'll have an update soon on this, and we can get trial users back into the game.

Battlefield 1 Crashes on "loading level"

81 Replies

Kappinho1
9 years ago
I have the same issue, tried verifying, restarting Origin and PC, lowering video settings, disabling DX12. It still crashes every time I try to join MP.
Anonymous
9 years ago
Yeah I tried those too. I have no idea what could be the problem, Singleplayer works so that is really weird
Carbonic
Hero+
9 years ago
If you look in the Windows Eventviewer for the crash what information does it give about it?
Anonymous
9 years ago
I crashed it on purpose but nothing came from that exact moment. This is first time I am using this so might be that I'm watching the wrong page. Can't really put a picture because my windows is Finnish so you wouldn't understand anything
Carbonic
Hero+
9 years ago
Can you attach a dxdiag.txt file to this thread please?

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Anonymous
9 years ago
Hi everyone!

I have the same issue, here's my dxdiag. I hope it helps.

Thanks.
DxDiag.txt91 KB
Anonymous
9 years ago
There you go
DxDiag.txt86 KB
Kappinho1
9 years ago
Here's mine too
DxDiag.txt79 KB
n0m4tch
9 years ago
Same.Disabling osd like msi afterburner solved problem. Now how can we play with it ? :/
Anonymous
9 years ago
Having same exact issue, just keeps crashing when I want to enter a multiplayer game.

I can play single player on ultra settings with 60fps easy :/ (gtx 1060)

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Battlefield 1 Crashes on "loading level"

81 Replies

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