Battlefield 1 fails to start after installing Windows 10 update KB4019472

@vervaeer

We are not seeing any other reports on this just yet. Could you take a look at the following link and let us know if any of the bullet points there apply to you. That may help us determine if the KB4019472 update may cause a wider issue with BF1. Thank you.

@EA_Barry,

I think you forgot to post the link with the bullet points.

Erwin

@vervaeer

Opps, sorry.

https://support.microsoft.com/en-us/help/4019472/windows-10-update-kb4019472

@EA_Barry,

Thanks for that.

Nothing immediately rings a bell.

Looking at the list I only see two items that are potentially related:

* Addressed issue where AppLocker fails to block binaries with revoked certificates.

=> maybe the bf1 binary is being blocked?

* Security updates to Windows COM, Windows SMB Server, Windows server, Internet Explorer, and Microsoft Edge.

=> this is of course very vague so maybe it has something to do with it

All the other bullets seem completely unrelated.

Are there any parameters I can pass to bf1.exe to maybe get more logging and find out more?

Right now if I install KB4019472 and launch bf1.exe (either directly or via the Origin app), I see the process start (it's visible in the task manager), but after a few seconds it just quits again.

As I mentioned before, I don't get any errors and the logs also don't contain anything that strikes me as relevant.

Erwin

Indeed.

When new Windows updates arrive I'll see what gives.

If I again run into trouble I'll try to do some tracing, for instance as described here:

http://stackoverflow.com/questions/3847745/systrace-for-windows

Thanks!

@EA_Barry,

Unfortunately the problem reappeared after installing the most recent Battlefield 1 update.

The symptoms are still the same: I start Battlefield but the program (bf1.exe) simply exits after a few seconds.

I used Process Monitor (https://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) to get some info where I indeed see the exit:

Exit Status: -5, User Time: 1.6562500 seconds, Kernel Time: 0.2656250 seconds, Private Bytes: 223,563,776, Peak Private Bytes: 227,479,552, Working Set: 155,791,360, Peak Working Set: 158,425,088

However, there's little other tracing data about why it decides to exit.

I also tried uninstalling BF1 and redownloading/reinstalling it but this unfortunately did not help.

Decided to go the last-resort route: reinstall Windows, bring it fully up-to-date and then download and install Battlefield 1 again.

That seems to have done the trick: it's working again now.

@vervaeer

I'm sorry you resorted to that, as you say it is a last resort. I will not mark your post as a solution as reinstalling Windows is not a troubleshooting step we want to promote. Thanks for letting us know you are able to play though.

Just to be complete a few more things that might be noteworthy and  might give some people ideas about what was causing this:

* I was running Battlefield 1 with a normal Windows user, not an administrator.

* The Battlefield 1 update also got intalled while running it with this non-administrator user.

* This happened using a German language Windows install with *everything* switched to English (including the Windows default language). Battlefield also got installed using English as language.

* Another normal Windows user on this machine (my daughter) has a different Origin account with different games. In other words, there are multiple different Origin accounts being used from the same machine, but of course not concurrently.

* The machine is a Lenovo IdeaCentre Y910, which means the game was running in 1440p at 144Hz using DX11.

For now I've kept things as simple as possible: I installed Battlefield 1 with administrator user and I'm also running it with that user.