Forum Discussion
Hello. Are you playing via the EA app on your PC? If so, try clearing the app's cache and running it as administrator. This seems to be a synchronization issue with the EA app, and it's a common problem on PCs.
- MisterOrick20 days agoNew Novice
Yes, I've reinstalled the EA app 3 times, I’ve already tried clearing the EA app cache and running it as administrator. None of it has made any difference.
The issue is the same every time: the launcher splash screen appears briefly, then the game closes and the EA app redirects back to the store page with no error message.
This doesn’t seem like a simple cache or permissions issue. There are a large number of posts describing the exact same behavior, so it looks like a broader problem with the EA app or launcher rather than something isolated on my system.
If there are any more advanced troubleshooting steps or a known fix beyond the usual cache/admin suggestions, that would be helpful.
- ORANGE-EXPRESS19 days agoSeasoned Ace
Please contact EA Help. I've already asked for help on the forums, but clearing the cache with administrator privileges and reinstalling the game app didn't work. No error code is displayed either. I need advanced support from EA Help, so please provide them with this information. They will likely be able to offer a more specific solution.
- ORANGE-EXPRESS19 days agoSeasoned Ace
Addendum: Inconsistencies may occur between the OS certificate (Foundation) and the Javelin certificate (Checkpoint). Because this is a more complex issue, we have determined that it is appropriate to contact the EA Help Desk.