battlefield 1 not giving me my battlepack and deleting scraps

Well is two thing you can do because I encounter the same problems. One is contact EA help and explain the problem that you didn't received a battlepack and they might award you with the battlepack missing or number two I saw this issue also, I said that I got reward a battlepack at the end of the round when to battlepacks and nothing shows , so I when in and out of the battlepack like 3 or 4 times and they appear. The waiting one day didn't help out that's the only way I did it .