battlefield 1 premium pass
Hi there, I bought the premium pass yesterday on bf1, but am not able to access the premium content, I.e. maps, guns etc, on all dlcs. The game has registered the premium pass as the premium servers a...
Forum Discussion
Yes @RedFoxxie. Exactly like that case. Shows that i have premium, can press sign in to the TSAR servers but throws me out saying exactly the same as placeholder1369. I don't know how to re-install the premium pass, I bought a download code and installed it via web browser on the microsoft website. I've tried everything with the xbox, troubleshooting etc. Don't know what to do, I'm frustrated.
EA_David
Community Admin
Community Admin@seanviv Hey, make sure you try the steps in the linked help article first. If they aren't working, can you try going to the storepage for the Premium Pass then try downloading from there again.
Thanks.
- Hi David, I've tried uninstalling even the base game and reinstalling but to no avail. I've powercycled the xbox many times, deleted cloud storage, removed my account and signed in again but to no avail. I just tried to input the code again through the store, it says token not supported. Is it because my xbox was bought in Asia?
- EA_David
@seanviv For Xbox users regional restrictions shouldn't be a factor, but it's possible.
I think the best way forward is to reach out to Xbox support. They can investigate and discover if there are any issues/conflicts with your owned content.
- Hi David, I did get in contact with xbox support, they told me the troubleshooting steps, during this time after removing my gamertag account and signing in again (which my email wouldn't work, had to setup a new one), he just got blunt and said to contact the developer of the game (Dice/EA) and see if they could help. I've contacted both now, and can't get a refund too. So I've just wasted my money.
