Battlefield 3 EN Language change

Question

Back in the day I was in Russia with my wife and we purchased two copies of BF3 from there. Later we also purchased two copies of Premium (we were already in the EU at that time).

The Russian BF3 seems to only have the russian language. When BF3 international was free, I tried getting that, but since I already owned the paid copies, it would not let me get the game again. I called EA's customer support and was told that they could only delete the game from my account, then I would have to buy the copies again.

So in other words - I paid for the game and get only 1 language option. The people who got the game for free get more content that I did.

If I want to get the same content as the people who paid nothing, I have to buy the games again.

Ergo - the paying customer has to pay double in order to get the same thing as the customer who did not pay. This is outrageous! Clearly, that's why the EU customer service is famous...

I guess, expecting from EA to simply say "Hey, we will delete the game from the libraries of you and your wife and add a Battlefield 3 Premium edition (EU) is too much to expect. Must be really hard to do for them to be willing to lose a paying customer over it.

straatford87 · Answer

@Nino_Z&nbsp;

Thanks for reaching out!

While I sympathize with your situation, as mentioned by&nbsp;@ragnarok013, this isn't something we'll be able to assist with on Answers HQ. Account related queries are reviewed by our support team at EA Help.

You do mention you've already been in contact with them. If they aren't able to replace your copy, then purchasing an English version is the only option left.

Keep in mind @ragnarok013 is a volunteer giving up his free time to help fellow players. Even if you don't like an answer you receive here, please treat others within this community with respect. A small ask, but it helps everyone.

Regards,

exoufo · Answer

I have the same issue in 2023 using new my computer&nbsp;Why does it not give me to install ENGLISH BF3??? Why only Russian?

ragnarok013 · Answer

@Nino_Z  Languages selction is regional, so if you pick up a western EU copy it'll have German, English, Italian, etc, if it's Eastern European you'll have Russian and languages from that region. There is no way to import an English language pack into a Russian copy of the game. In order to access a language version you'll have to do what Customer Support stated and purchase a copy of the game from a region that has the English language as an option.

nino_z · Answer

@ragnarok013Next time, don't bother to type if you are going to repeat what I wrote as though it was a solution. That is nonsense and the point of my whole post. The reasonable thing to do is for the customer support to say "Of course, Sir! We would happily remove the game from your library and offer you a CD key for the BF3 Premium Edition EU free of charge for both you and your wife! We value our paying customers and agree that you should not be in a worse position than someone who has gotten the game for free. We hope you are satisfied with our service"
This is what should happen. A paying customer should not have to pay twice in order to get the same thing as a free-to-play person.
It amazes me how there are people who look at anti-consumer practices and smile, while asking for more...

ragnarok013 · Answer

@Nino_Z  This is a community driven (ie gamers helping gamers) technical self help site. Nobody here can access your account let alone remove a game and replace it with another from a different region hence reinforcing when EA Customer support told you on the matter since it is the only legitimate answer.

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Battlefield 3 EN Language change

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