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GideonSward's avatar
GideonSward
13 years ago

Battlefield 3 has stopped working (crash log)

Attached are the crash log.

And below the dxdiag log (64 bit).

what i already did to resolve the issue:

1. system restore point.

2. repair install bf3.

3. complete UN-install/install bf3.

4. set BIOS to Optimized Default Settings (removed overclock)

5. sfc /scannow (as admin)

6. removed from registry the ™ symbol from the Battlefield 3 naming. (and game folder)

7. reinstalled DirectX & AMD Catalyst & drivers with the .net 4 support (latest version)

8. restored cloud file in origin.

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	bf3.exe
  Application Version:	1.5.0.0
  Application Timestamp:	50c39964
  Fault Module Name:	bf3.exe
  Fault Module Version:	1.5.0.0
  Fault Module Timestamp:	50c39964
  Exception Code:	c0000005
  Exception Offset:	00017b70
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	1033
  Additional Information 1:	0a9e
  Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:	0a9e
  Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
------------------
System Information
------------------
 Operating System: Windows 7 Ultimate 64-bit 
           Language: English 
          Processor: Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz (8 CPUs), ~2.7GHz
             Memory: 6144MB RAM
Available OS Memory: 6134MB RAM
          Page File: 2235MB used, 10030MB available
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: 120 DPI (125 percent)
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode
------------
DxDiag Notes
------------
      Display Tab 1: The file aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

😕mileyfrustrated:

battlefield 3

8 Replies

  • GideonSward's avatar
    GideonSward
    13 years ago

    solved by deleting "PROF_SAVE_body" file

    from: C:\Users\YOUR USER\Documents\Battlefield 3\settings

  • TexGamer7's avatar
    TexGamer7
    13 years ago

    I am currently on the phone waiting for EA to answer. Been waiting about 20 minutes and nothing yet. If I findout what wrong and how to fix it i'll post it. So far nothing has worked. If they can't fix it i'll ask for a refund.

  • zCamway's avatar
    zCamway
    13 years ago

    Same problem.  Ran repair and it returned nothing.  Checked here, one of the responses stated deleting the profile information helped.  Attempted, the game resynced my data (as to be expected), then continued to crash.  Uninstalling/reinstalling now to see if that solves it.  Will update with results.

  • Anonymous's avatar
    Anonymous
    13 years ago
    Approved

    Guide to resolve "Battlefield 3 not working" error message when entering the "Initializing" phase:

     

    Description of the problem :
    This guide is based on my personal problems with Battlefield 3. I cannot promise that this fix will apply for all users but it worked for me.

    This guide aim to resolve an error that occurs when Battlefield 3 enters the phase/stage "Initializing" when joining a server and the user gets a Windows error message stating that "Battlefield 3 has stopped working".

    The cause of the problem is a corrupt file that is being downloaded when the user connects to the cloud system.

    If you have this problem reinstalling Battlefield 3/ Origin/ PunkBuster or getting a new PC will not help since the same corrupt will be downloaded as soon as you try to join a server.

    Instead you can follow this guidelines for a very quick fix of the issue.



    Step by Step Guide:
    1: Navigate to {PC username} > My Documents >Battlefield 3 > settings

    2: Here you should be able to find a file named PROF_SAVE_BODY. Open this file, if it is completely blank you have found the roots of your problems, if the file is not blank this may not be your problem and this guide is unlikely to help you.

    3: Delete this file.

    4: Then open Origin and right click on Battlefield 3 in your game library.

    5: Select "Show Game Details" and select the "Cloud storage" option next to "Details".

    6: Deactivate cloud storage for Battlefield 3 or for all Origin games.

    7: Now you can join a server. Battlefield 3 will notice that the file is missing and make a replacement file, this file will be using correct data and your problem should now be resolved.

     

     

    You can find the guide on battlelog as well: http://battlelog.battlefield.com/bf3/forum/threadview/2832654348438658077/1/

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Hey buddy you just made my day!

    I was thinking my brand new PC had problems (or that my backup-restore procedure failed somewhere), but your guide fixed it! Thank you!

  • RTSX's avatar
    RTSX
    10 years ago

    thx man!! i`m solved this problem thxthxtxhtxhxtthxhxthxxhxthxthxthxthxthxthxhxthxthxthxth

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